Servers have the primary responsibility for interacting with guests in a friendly and engaging manner to create exceptional guest experiences. Servers must have a thorough knowledge of the menu as well as menu changes and specials and be able to make recommendations based upon the individual interest of each guest. They also ensure that the dining area is clean and organized and that tables are reset between guests while serving guests in an accurate, timely and courteous manner, whether at the tables, bar or over the telephone. The ability to multi-task is essential, as these team members will be required to service multiple tables, handle pickups and maintain the orderly guest dining area. As servers are visible to the guests, they must maintain organized and clean work areas and a professional appearance at all times.
Due to the nature of the position, servers have the opportunity to meet new people and promote guest loyalty by sharing their passion for the Wahlburgers brand. This regular interaction requires that team members have strong interpersonal and guests service skills.
All servers are required to be RAMP certified.