Manager- GoTein Bites

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We are looking for a Manager to manage and fulfill orders that are placed for GoTein Bites. You can learn more about what GoTein Bites are at www.goteinbites.com.

To be successful in this role, you’ll need management skills and be able to use a computer. We want you to know how to oversee product creation, order fulfillment, and shipping. You'll also be responsible for managing additional part-time staff.  Ultimately, you will ensure our production line runs smoothly and customers have pleasant purchasing experiences.

Responsibilities

  • Coordinate daily order fulfillment
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage the company's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly, and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and company events
  • Recommend ways to reach a broader audience (e.g., discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future operations

Skills

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarities with e-commerce software
  • Strong leadership, motivational, and people skills
  • Acute financial management skills
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