The Director of Data Management oversees Volunteer System data quality in the council in order to ensure the data integrity of information needed for decision making at all levels of the organization. The director regularly runs and reviews data quality reports to identify data quality issues, investigates root causes of data issues and works individually and in conjunction with specialists and management to implement corrective action. The director reports data quality status to management for action. She/he assists with Volunteer Systems training for new and existing staff, including data quality training. The director performs functions related to the creation, update and maintenance of council-wide data in the Volunteer System.
In a project environment:
- Participates as a project team member, completing data quality cleanups, assisting in business process and applications system user testing, assisting in the delivery of user training and verification of data loading.
- Performs other related project duties as assigned.
- Administers council wide data functions, data import and export, and user account maintenance,
- Regularly conducts reviews (daily, weekly) of data quality reports, and takes or causes the action to be taken to resolve data issues and problems.
- Performs frequent de-duping and cleanup of Salesforce records. Conducts daily reviews of zip code validation on Salesforce and assigns leads in split zip codes.
- Handles data quality issues caused by staff errors; identifies individuals involved and root causes, and works with individuals and their respective managers, as needed, to resolve issues and prevent recurrence.
- Assists staff with business process and application training (new, refresher and upgrade). Assists in the creation and updating of detailed business and application procedures. Conducts user testing of new releases and functions in coordination with Volunteer Systems project and national systems support.
- Works with other members of staff on more complex tasks, such as campaign creation
- Maintains familiarity with a variety of the field's concepts, practices, and procedures.
- Develop information technology budget and present the information technology budget
- Performs other duties as assigned.
- Adaptability & Flexibility - responds positively to change, embracing and using new practices or values to accomplish goals and solve problems; adapts approach, goals, and methods to achieve solutions and results in dynamic situations; copes well and helps others deal with the ongoing demands of change; sees and shows others the benefits of change; recovers quickly from setbacks, and finds alternative ways to reach goals or targets.
- Interpersonal Relations - establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others; has demonstrated ability to market the Girl Scout value proposition through a variety of communication venues including in person, phone, and online.
- Oral and Written Communication abilities (i.e. In person, verbal, written); expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate information effectively to non-technical people which includes a diverse group of girls, volunteers, and staff.
- Problem-Solving - identifies and analyzes existing and potential problems systematically and thoroughly; reports/documents the problem; obtains and evaluates relevant information and contributing factors; identifies important interrelationships; implements solutions after evaluating alternatives and anticipating their impact; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems.
- Project Management – demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines; formulates short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
- Strong attention to detail
- Have access to reliable transportation with insurance at the required state level.
- An ability to work nights and weekends as needed
- A bachelor’s degree and/or equivalent of five years’ or more experience in sales, community organization, marketing and/or training
Required, Specialized, or Technical Knowledge:
- 2 years of relevant experience.
- Business technology expertise - strong user computer skills in Microsoft Office including Word, Excel, and Outlook and applications such as Salesforce, and Double Knot. Must be able to learn, understand, and apply new technologies with the ability to understand the basic data quality principles and practice
- Professional manner and appearance.
- Must possess maturity and sensitivity to confidential information.
- Able to work with minimal direction and supervision, with the ability to organize time and duties, follow through with assignments and meet deadlines. Ability to coordinate numerous ongoing activities.
- Demonstrated ability to work with executives and Board of Directors members.
- Flexibility in work assignments and interest in assuming new responsibilities in an evolving work situation are essential.
- Excellent verbal and written communication skills to establish clear expectations in a fast-paced setting.
- Ability to view the council as a whole vs. individualized regions or federations so to ensure consistent opportunities and messaging.
- Working knowledge of Microsoft computer software required.
- Computer, network, cell phone, fax, telephone, voicemail, copier. Must hold a valid driver’s license and insurance and be able to travel the 26 county jurisdiction of the council.
- Climbing, balancing, stooping, kneeling, crouching, walking, grasping, talking, hearing.
- Sedentary work exerting up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Visual Acuity Required:
- Heavy acuity is required in this position.
- Average 5% day-time travel to meetings, cultivation opportunities, and activities.
- Evening and weekend work conditions occur periodically through the program year.
- There is no substantial exposure to adverse environmental conditions with the exception of weather-related travel conditions.