PLEA Community Services is currently
seeking a Temporary Full-Time Services Coordinator for
our FolkStone-Fraser team. The proposed start date for
this position is November 21, 2022, and it will end upon return of the
incumbent. This position requires BCGEU membership.
This program supports adults with a
variety of health or social challenges, such as living independently,
cognitive, behavioral, mental health, addictions, FASD, and developmental
disabilities. The Services Coordinator ensures the quality of services provided
to clients meets their specific needs, through the development and coordination
of effective assessments and service delivery plans and the oversight of the
Family Caregiver homes where clients reside.
The Services Coordinator ensures the quality of
services provided to clients meets their specific needs, through the
development and coordination of effective assessments and service delivery
plans and the oversight of Family Caregiver* homes where clients reside.
*For the purposes of this job
description, the term ‘Family Caregivers’ is used interchangeably with Respite
Family Caregivers and Respite Family Home Caregivers.
Please submit a resume and cover
letter referencing the competition number 2022122SC1. Closing date for Internal
Applications: Saturday, November 12, 2022 at 4:30 PM. If the position is not filled
internally, it will remain open until filled.
Key Duties and
- Provides orientation and training to new
Family Caregivers, regarding the specific expectations of the program, the
circumstances of the clients, and the responsibilities of each member of
the client's care team.
- Supervises and maintains regular contact with
Family Caregivers throughout the client's placement. Problem-solves with
family caregivers and clients on issues related to family functioning, using
techniques such as active listening, conflict resolution, and
de-escalation methods to resolve the identified challenges, needs and
- Maintains regular in-home visits and conducts
regular risk assessments to ensure the compliance of Family Caregivers
with health and safety standards, contract obligations and the agency's
policies and procedures. Develops strategies to address or prevent issues
in the homes and follows up with Family Caregivers to ensure the
strategies have been implemented.
- Ensures all caregiving and respite files are
in compliance and are current, accurate, and complete through regular
reviews. Addresses any issues in record keeping (e.g. providing additional
training or requesting additional information) as necessary.
- Coordinates all aspects of the client's care
(i.e. from intake to discharge). Ensures all relevant parties have the
information necessary to effectively deliver the services outlined in the
client's service, safety and risk management plans.
- Conducts comprehensive assessments of client
needs, makes referral to other service providers, and leads the
development, implementation and review of the client's services, safety
and risk management plans.
- Represents the program in the integrated case
management process and in meetings with referring authorities, care team
members and other professionals to report on the client's progress,
address case planning issues and concerns, evaluate the effectiveness of
the service delivery and make adjustments when necessary.
- Completes necessary client and program reports
as per the timelines required by the program. Ensures that all
documentation pertaining to service delivery is current, accurate,
complete, and in compliance with the program's policies and procedures.
- Responds to client critical incidents and
emergencies. Recognizes potential crisis, analyses such situations
accurately and implements strategies (e.g. de-escalation) to resolve them
and prevent future occurrences. Complies with all internal and external
- Verifies the accuracy of Family Caregivers'
pay information and inputs accurate pay and billing information. Reviews
Family Caregivers expenses and approves for reimbursement, when
- Protects and upholds confidentiality.
- Performs other related duties as required.
Skills and Abilities:
- Demonstrated teamwork, leadership and
- Excellent oral and written communication
skills, especially with regard to the completion of reports, de-escalating
high-intensity situations and resolving crises.
- Demonstrated ability to work independently and
take initiative, make sound decisions, execute action plans in high
pressure situations and be accountable for results.
- Excellent interpersonal skills and the
demonstrated ability to build trusting and effective relationships with
agency staff, professionals, families and clientele.
- Demonstrated organization and time
- Proficient client and risk assessment skills.
- Demonstrated ability to multi-task, and to
work under the pressure of deadlines.
- Demonstrated presentation and facilitation
skills, with a demonstrated ability to effectively advocate
- Demonstrated ability to find available
resources to solve problems and achieve goals.
- Demonstrated ability to be sensitive and
understanding of individuals’ social realities including issues of race,
culture, religion, gender identity, sexual orientation, poverty
- Demonstrated knowledge and understanding of
the psychological, social, biological and economic factors on individual
development, capabilities, health and relationships across the lifespan
(e.g., adults and aging).
- Demonstrated knowledge of working with adult
clients with a variety of health and/or social challenges, FASD,
behavioural interventions, addiction, developmental disabilities, autism
and community inclusion as required.
- Demonstrated knowledge of Indigenous cultures,
as required by the position.
Education and Knowledge:
- Bachelor’s degree in social work or a related
human/social services discipline.
- Knowledge of Microsoft Office suite, database
systems and web-based conferencing tools.
Training and Experience:
- Two (2) or more years recent related
experience working with vulnerable adults in health and social service
programming, who have a variety of health or social challenges, such as
living independently, cognitive, behavioural, mental health, addictions,
FASD, and developmental disabilities.
- Satisfactory Criminal Record Clearance.
- Must possess a valid Occupational First Aid
Level 1 Certificate or be willing to obtain one prior to hire.
- Use of Personal Vehicle. This position
requires travel in the Lower Mainland and the Fraser Valley.
- A valid B.C. Driver's License (Class 5 or
Class 7), and suitable driver's abstract.
- The usual hours of work in
this position are based on a Monday to Friday flextime scheduling
arrangement including days and evenings, of 35 working hours per week.
- Documentation that applicant is legally
approved to work in Canada.
- As a Public Service employer and to meet our
funding obligations, PLEA requires successful applicants to be fully
vaccinated against COVID-19 prior to their start date.
conducts primary source verification of applicant's credentials including
education, training, work history, and licensure.
We thank all applicants for their
interest; however, only those shortlisted for an interview will be contacted.