JOB TITLE: Database and Evaluation Coordinator
EMPLOYMENT TYPE: Full-Time
REPORTS TO: Associate Director of Evaluation
SALARY: $58,000 - $61,000
The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian
organization established in 1994 to provide culturally and linguistically
competent, trauma-informed social services. Across our eight locations, we
empower immigrants and refugees with the tools they need to successfully
acclimate to the world around them and become active participants in the
community. While we support anyone who walks through our doors, over nearly 25
years, we have developed expertise in serving the Arab, Middle Eastern, North
African, Muslim, and South Asian (AMENAMSA) immigrant and refugee communities.
AAFSC works across four priority areasâ€”Promote, Get Ready,
Prevent, and Communicateâ€”to achieve our ultimate goal of strengthening
families. AAFSC promotes mental and physical wellbeing, food security, healthy
relationships, and family reunification. We get our families ready to succeed,
work, and lead productive lives. We prevent domestic violence, child abuse, and
neglect by counseling families, offering case management services to victims of
violence, and cultivating healthy relationship skills in young people. Finally,
AAFSC communicates the needs of the marginalized, amplifying their voices for
The Database and Evaluation Coordinator provides support for the Arab-American
Family Support Centerâ€™s data management, quality assurance, program evaluation,
and reporting needs. The Database and Evaluation Coordinatorâ€™s primary responsibility is the
administration, oversight, and management of program databases and datasets.
This position supports all aspects of AAFSCâ€™s data ecosystem, including
monitoring data collection processes, managing a high-quality internal CRM,
maintaining the processes by which data is synthesized and communicated
internally and externally, and supporting AAFSC staff who interact with the
data systems. This role is also responsible for maintaining robust quality
assurance protocols, ensuring that the data collected and used at AAFSC is of
the highest quality and integrity and meets agency needs. This role
provides support for AAFSCâ€™s program evaluation and reporting needs by ensuring
that the systems are serving its purposes related to capturing data and
The person in this role will be organized, have high attention to
detail, maintain confidentiality and act with the utmost discretion to support
AAFSCâ€™s priority areas as well as act as an ambassador & champion of AAFSC.
A commitment to immigrant, refugee and low-income communities is essential for
DUTIES AND RESPONSIBILITIES:
Database Administration and Quality Assurance
AAFSCâ€™s internal Constituent Relationship Management (CRM) system to ensure all
program data is complete, accurate, clean, and up to date.
a schedule of quality assurance activities across all agency programs to
identify data quality and data integrity issues.
Leverage the existing quality check reports in
databases for quality assurance purposes, and design and build custom reports
Proactively identify and implement opportunities
for data collection and data process improvements to maximize data
quality/integrity and manage evolving programmatic and reporting needs.
and enforce data security policies using industry best practices.
Staff Support and Training
Provide program specific data tracking training
to new staff.
Design and provide refresher training as needed.
Manage training resources and develop new
materials as needed.
internal database systems, including staff account management, technical
troubleshooting with the CRM systemâ€™s technical support team as needed.
Provide ongoing support to the development of a
â€œData Cultureâ€ within the organization, where the importance and value of data
and the processes by which it is collected and used are appreciated by all and
prioritized in everyday work.
Build and continue to grow cordial supportive
relationship with the frontline staff with data collection responsibilities.
Support in managing the monthly and quarterly internal
reports to be shared across all agency programs.
Produce and publish the internal reports in a
comprehensive and clear manner, including the use of enhanced data visualizations.
Support the Resource Development team in
synthesizing, organizing, and communicating program data for use in
high-quality, compelling, and data-driven grant proposals and reports.
internal data collection and processes and activities such that they support a
robust internal and external reporting system.
participate in and influence discussions around reporting requirements, data
collection, data visualization and data analysis.
a schedule of evaluation milestone activities across all agency programs to
identify data quality and data integrity issues.
Ensure that the programs continue to administer
and meet the evaluation requirements.
Assist with migration of evaluation results from
several database systems to the agencyâ€™s central CRM system.
Follow up with individuals and programs for information
relevant to evaluation projects as needed.
Ambassador & Champion
â€¢ Every AAFSC team member serves as an ambassador of the organization and
champion of AAFSCâ€™s mission, vision and values.
This includes the following:
o Cultivate relationships on behalf of and in support of the
organization in partnership with senior leadership and the Resource and Development
team. This includes being sensitive to and aware of others, providing every
client, partner and participant with high-quality service, professional
communication, and follow through, and always keeping senior leadership and the
Resource and Development team aware of any opportunities, challenges, or
o All team members are expected to support the Resource and Development team with
any requests in a timely manner, including, but not limited to: grant
applications, reports, attendance at meetings, hearings, or other events, and
sharing of AAFSC social media, flyers, and other externally-facing
o Always act with integrity, positivity, dedication, and professionalism within
the office and externally. This includes, but is not limited to, email
communication, verbal communication, communication with colleagues and peers,
communication with clients, or communication with external partners or
Other duties and responsibilities
â€¢ Participate in AAFSC meetings and trainings, as well as any off-site meetings
and trainings assigned by supervisor.
â€¢ Perform other duties assigned as necessary.
BACKGROUND AND POSITION REQUIREMENTS â€¨
â€¢ Bachelorâ€™s degree required. Bachelorâ€™s
degree in the computer science, data science, statistics, computer engineering,
or a related field preferred.
â€¢ At least two years of professional experience with database management,
preferably in a non-profit, start-up, or resource constrained setting.
â€¢ Experience designing reports, synthesizing and analyzing data, and
producing data visuals (e.g. with software like Excel, Tableau, or
Strong computer skills and proficiency with
technology including Microsoft Office products, CRM, and databases.
Track record of measurably improving processes
Experience tracking and analyzing data to
identify best practices and opportunities for improvement, which will translate
to distilling lessons for inclusion in grant proposals or corrective action at
organizational, time-management, follow-up, and administrative skills with a
strong attention to detail.
Able to thrive in a busy work environment, be
innovative, and make decisions independently.
Must be able to maintain client
Must be able to work collaboratively with all
layers of the organization.
Passion for AAFSCâ€™s mission and vision.
U.S. Work Authorization required.
We are an equal opportunity employer that values diversity at all
levels. All individuals are encouraged to apply.
Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled