Customer Service Administrator

ND Landscape Services has been providing Full-Service Landscaping for clients in the North Shore and Metro North area since 1980. We currently have a full-time position available for a Customer Service Administrator to represent the company as the first point of contact with our clients/potential clients. Come work with some fantastic people in a company that is growing and flourishing. If you are a hard-working individual who possesses excellent people and communication skills, then we want to hear from you.

Hours are 8:30am - 5:00pm Monday through Friday.

This position is also a part of an after-business-hours Snow Phone rotation from November 1st to March 31st.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer a multi-line phone system with ease
• Facilitate communication by effectively navigating computer and phone systems, while following all company standards
• Build and maintain customer relationships throughout all communications, while demonstrating a professional and positive image to our customers
• Prioritize, research, and respond to requests for information, requirements, or issues
• Demonstrate high quality performance through accuracy and attention to detail in a timely manner
• Foster communication and exhibit exceptional customer service in all professional interactions for both internal and external customers
• General office filing, mailing, maintaining printer/copier/fax machine
• Take inventory and order office supplies when needed
• Delivery of invoices and statements to customers
• Weekly outgoing communication to customers regarding scheduling of services
• Ad Hoc projects as requested by management
• Assist with general marketing tasks and maintain contact database for existing and prospective clients     

QUALIFICATIONS: 

• Excellent written and verbal communication skills and a friendly demeanor
• Detail oriented and ability to multitask
• Associate degree preferred but not required
• Must be proficient in Word, Excel and Power Point
• Comfortable working in a fast-paced environment

BENEFITS:

• Competitive wages and merit advancements
• Weekly pay
• Medical and Dental Insurance
  
• Health Savings Account (HSA)
• 401(k) with a company match
• Paid holidays, vacation, sick time
• LTD, STD, Life Insurance
• Holiday gifts, company gatherings, and a variety of perks throughout the year

OUR CORE VALUES:

• Committed to Professionalism and Integrity 
• Passionate About Continuous Improvement 
• Dedicated to Creating WIN-WIN Relationships to Achieve Excellence 
• A Systems-Driven Company 
• Operate With a Sense of Urgency