Residential Service Coordinator
PLEA Community Services Society of BC Abbotsford, BC $30.66 - $35.75 per/hr Grid 16 PARA (BCGEU General Services Agreement Collective Agreement)

PLEA Community Services is currently seeking a Regular Full-Time Residential Services Coordinator for our FolkStone program. The proposed start date is as soon as possible. This position requires union membership.

The residents who access the FolkStone program are adults who have complex personal and social needs that require a heightened level of support, health care, medical supervision, and specialized services. The incumbent is responsible for coordinating all aspects of the services provided to residents, including ensuring that their service and nursing plans address their individual strengths, needs, preferences, and circumstances; are consistent with FolkStone's mandate, and are reviewed and updated on a regular basis. Provides support and direction to PLEA Family Caregivers to ensure that they follow the agreed upon service plans, receive the practical assistance they require, and understand the services they have agreed to provide and comply with the agency's policies and procedures.

Please submit a resume and cover letter referencing the Competition Number 90RSC121018. Closing date for Internal Applicants: Tuesday, December 18, 2018 at 4:30pm. If the position is not filled internally it will remain open until filled.

Duties and Responsibilities

  1. Assists the Program Manager and supports all members of the program team in meeting the identified objectives of FolkStone, and ensuring that all services and supports provided to the residents are consistent with the philosophical approach and mandate of these services.
  2. Accepts referrals from various referring authorities, agencies and others in the community, assesses the prospective resident's strengths, needs, preferences, and circumstances, and makes suitable placements with Family Caregivers.
  3. Coordinates the arrangements required for the placement of residents, including making sure that all members of the program team have the information they need to: welcome them; provide an orientation to FolkStone; conduct assessments of their individual needs and circumstances; schedule appointments; and complete all required documentation.
  4. Coordinates the development, implementation, and reviews of the service and nursing plans designed to address each resident's particular circumstances and needs, build on their strengths and abilities, and identify the goals and expected outcomes of their participation in the program. Participates in case planning and management for each resident, provides ongoing consultation and advice to the team, and ensures that all plans are regularly reviewed and updated.
  5. Provides orientation to new Family Caregivers regarding the mandate and specific expectations of FolkStone, the strengths, needs, and circumstances of the residents accessing these services, and the roles and responsibilities of other team members.
  6. Develops strong collaborative relationships with Family Caregivers and provides them with ongoing support, including the information and tools they need to provide the quality of services they have agreed to, the practical assistance required to meet the day-to-day needs and best interests of the residents placed in their home, and follow the agreed upon service and nursing plans.
  7. Assists Family Caregivers and other members of the team to access available resources in the community that will enable and encourage the residents to develop the necessary educational, personal, social, vocational and self-advocacy skills; and that will support their cultural identities and traditions. Includes such community resources as an integral part of the resident’s case management plan.
  8. In conjunction with the Continuous Learning Committee, plans and coordinates ongoing opportunities for Family Caregivers to participate in activities that will enhance their knowledge, skills, and abilities; including completing the fundamental training and educational requirements applicable to all Family Caregivers.
  9. Organizes and facilitates regular Family Caregiver meetings; standard agendas for these meetings include information sharing and mutual support; sharing best practices; addressing service delivery concerns, and health and safety issues; and providing updates, educational opportunities, and the learning modules.
  10. Monitors the compliance of Family Caregivers with health and safety standards, their obligations as stated in their contract, and the agency’s policies and procedures; completes Quality of Services Reviews at least annually.
  11. Participates in the overall administration of the program, including ensuring that the files of the Family Caregivers they support are maintained in a systematic manner and that all records are current, accurate and complete.
  12. Responds to critical incidents and emergencies in current placements. Recognizes potential crises, analyzes such situations accurately, implements strategies to deal with them, and informs the manager when such situations arise.
  13. Develops strong connections to the community, including maintaining close working relationships with a variety of resources, and formal and informal service providers. Maintains liaison with other agencies, professionals, and government officials.
  14. Maintains necessary resident and program reports and statistics. Ensures that all records, reports, and documentation pertaining to service delivery are accurate, complete and in compliance with PLEA’s policies and procedures.
  15. Adheres to all policies and procedures established by PLEA, and meets the performance expectations of the position in a manner that demonstrates compassion and respect for all persons served. Exercises the responsibilities of the position in a manner consistent with the philosophical approach and mandate of the program.
  16. Performs other related duties as required.

Job Skills and Abilities

  1. Excellent interpersonal communication, counseling, facilitation, and conflict management skills, including a demonstrated ability to prepare accurate and comprehensive written reports.
  2. Demonstrated proficiency in facilitating other's learning using diverse approaches and the ability to work collaboratively with residents, families/caregivers and other service providers in the community.
  3. Demonstrated ability to develop strong collaborative relationships, work effectively as part of a team, use good judgment, manage conflicts constructively, work with a high degree of independence and be accountable for results.
  4. Excellent organizational and time management skills; demonstrated proficiency in managing different priorities, working under pressure, adapting to changing circumstances, and managing several initiatives concurrently.
  5. Demonstrated ability to develop supportive relationships with a range of individuals, and to be sensitive and understanding of their social realities including issues of race, culture, religion, gender identity, sexual orientation, poverty, and lifestyle.
  6. Sound knowledge of government policy and legislation, social justice service systems and standards, the theory, principles and practices in the field, and with respect to working with individuals who have complex personal, social and health care needs, and their families/caregivers.


  1. A Master's level university degree in the social sciences, human services, health or a related discipline is preferred; alternatively, an undergraduate degree and/or successful completion of the Canadian Practical Nurse Registration Examination (CPNRE) and equivalent work experience will be considered.
  2. Two (2) years recent experience working in programs with individuals living with developmental disabilities, acquired a brain injury, FASD, dementia, and mental health
  3. Demonstrated proficiency in Microsoft Windows, Microsoft Office, and familiarity with database programs.


  1. Satisfactory Criminal Record Clearance.
  2. Must possess a valid Occupational First Aid Level 1 Certificate or be willing to obtain one prior to hire.
  3. Use of Personal Vehicle. This position requires travel to out of province.
  4. A valid B.C. Driver's License (Class 5 or Class 7), and a suitable driver's abstract. 
  5. Work schedule based on 35 working hours per week from Monday to Friday including daytime and evening hours, as required.
  6. Documentation that the applicant is legally approved to work in Canada.

Note: PLEA conducts primary source verification of applicant's credentials including education, training, work history, and licensure.

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