Guest Service Agent (ref 9042)

Kelowna, BC Full-time $18.00-$18.50/hour

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you! The Hampton Inn & Suites is currently looking for a full time Guest Service Agent.

We are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO! This position currently pays $18.00-$18.50 per hour, plus discounts on Food & Beverage, Hotel stays, and Marina activities at our sister properties!

This is a full-time opportunity. Working 32-40 hours per week. 

 What we offer:

  • Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport).
  • World-wide accommodation and dining discounts with Hilton brands.
  • An excellent work environment, with a focus on staff recognition, teambuilding and an atmosphere of growth and development.
  • Internal growth and a culture of promotion from within. Supervisor and Management positions open to internal applicants for four hotels within Kelowna.

Primary Responsibilities:

  • Welcome and acknowledge guests
  • Anticipate and address guests' service needs
  • Process all guest check-ins, check-outs, and create new reservations
  • Secure payment; activate/reissue room keys following hotels policies and procedures
  • Coordinate with Housekeeping to track room status and guest concerns
  • Demonstrate knowledge of hotel room categories, room rates, packages, and promotions 
  • Maintain confidentiality of proprietary information
  • Available to work varied shifts: days, evenings, weekends and holidays
  • Assist with the continental breakfast as needed 
  • Preparing foods as per F&B Operations guidelines
  • Understand, follow and implement food safe guidelines
  • Setting out/arranging cold food, such as pastries, cereals, etc. 
  • Clearing and cleaning tables as they are vacated
  • Preparing and setting up hot food items
  • Restocking items consistently throughout breakfast hours and for the next day
  • Washing serving equipment and returning to storage
  • Perform other reasonable job duties as requested by Supervisors and Managers 


  • High School graduation required
  • Valid BC Class 5 driver’s license 
  • Previous hotel experience is an asset
  • Commitment to delivering a high level of customer service
  • Superhost training is an asset
  • Good computer skills required
  • Must be legally eligible to work in Canada without restriction

Please visit our careers page to see more job opportunities.

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