General Manager, Gahan House Charlottetown

Charlottetown, PEI Full-time $55000.00-$65000.00/year
At Murphy Hospitality Group, we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages and professional development opportunities. At MHG it’s all about the people!

Gahan House Charlottetown
At the Gahan House Charlottetown, we believe in great beer, great food, and providing the highest level of service through our genuine hospitality. We aim to elevate the brew-pub experience for every guest by using fresh local ingredients in both our handcrafted beers and delicious food. The 'Gahan Experience' is a memorable one and that's because of our people, beer and food.

As General Manager, You Will
The General Manager oversees all aspects of restaurant operations, including front of house and back of house. The General Manager leads and collaborates with the entire team and fosters a culture that is safe, inclusive, and fun!  The General Manager must demonstrate outstanding leadership, mentoring, motivating and managing the Gahan House team.  The General Manager is laser focused on ensuring the guests have a memorable experience that only Gahan House Charlottetown can provide. 

The Duties
  • Execute the financial, marketing, and human resource strategies that ensure the successful operation of the restaurant
  • Accountable for restaurant financials (e.g. labour costs, cost of goods sold and costed team schedules)
  • Communicate the Gahan House vision to all team members, reinforce MHG core values and lead by example
  • Work with HR team to execute hiring strategy, ensuring restaurant is staffed appropriately
  • Oversee training plans, ensuring all staff have the required knowledge and skill to perform their roles and that MHG’s standards and operating procedures are met
  • Lead, mentor and positively coach employees to achieve their career goals and restaurant goals and objectives
  • Work with other managers/supervisors to plan and execute private events and reservations
  • Promote and market the restaurant - get involved in the community!  (e.g. attend off-site events, volunteer events, community events and fundraisers, etc.)
  • Work closely with the Head Chef to ensure menu standards are met according to Barrington and MHG standards
  • Provide leadership and a passion for excellence regarding food, beverage and menu development
  • Build and maintain authentic relationships with guests and team members; handle high level requests and complaints as required
  • Provide conflict resolution and problem-solving techniques as required
  • Jump in to assist the team on the floor in any front of house duties as required
  • Lead weekly Management meetings communicating all financial, operational, marketing and HR related strategies
  • Communicate and collaborate with all internal MHG functions and departments; work closely with Head Office on MHG initiatives 

Who You Are
  • You have a passion for the restaurant industry and providing the ultimate guest experience
  • Highly organized, able to balance various priorities and get things done
  • An agile leader who is resilient and thrives in a fast-paced environment 
  • An action-oriented leader who builds trust and confidence within their teams
  • Ability to take direction and delegate tasks and provide direction as needed
  • A positive, goal-oriented individual with a desire for personal and professional development within the hospitality industry
  • A clear communicator with exceptional interpersonal skills
  • Able to resolve conflict, solve problems, think and act on the fly
What You Bring
  • Previous Restaurant Leadership experience is required
  • A post-secondary diploma/degree in business or hospitality is considered an asset
The Rewards
  • Competitive base salary 
  • Annual bonus program
  • Retirement Savings Matching Program
  • Health & Dental benefits
  • Growth & Professional Development Opportunities
  • Wellness & Fitness programs

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