Universal Banker

Job Summary

A Universal Banker assists customers with teller line transactions, safe deposit box operation, and deposit account openings. This position will provide exceptional customer service including efficient and accurate transaction processing. Must be detail oriented, possess excellent communication skills and be able to prioritize workload. 

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

Teller/Cash Handling

Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals.

  • Cash checks and process transfers.

  • Redeem savings bonds.

  • Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary.

  • Balance cash drawer in accordance with Bank procedures and regulations.

  • Issue Cashier’s Checks and Money Orders.

  • Prepare Currency Transaction Reports (CTRs)

  • Operate Coin machine, including wrapping coin.

  • Identify and report counterfeit bills.

  • Process daily Branch Capture.

  • Complete domestic and international Wire Transfer forms and check for accuracy.

Customer Service

  • Open, close, and maintain accounts according to Bank procedure and State & FDIC regulations. To have the fundamental understanding of the computer system, to assure that accounts are appropriately entered on the system.
  • Collect and document required client information on multiple computer applications. Assure that signature cards and other documents necessary are completed correctly.

  • Assist customers in accessing safety deposit boxes.

  • Provide assistance with balance inquiries, address changes, internet banking, and account maintenance.

  • Recognize the clients’ needs and recommend products and best practices.

  • Have a complete understanding of all the products offered by the Bank.

  • Maintains the highest level of confidentiality with all bank and customer information.

Education and/or Experience

High school diploma or general education degree (GED) and one-year cash handling experience required; Customer service experience in the financial services industry required.

Physical Demands

While performing the duties of this Job, the employee is occasionally required to stand; walk; sit;  reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

CITIZENS BANK & TRUST CO is an EEO employer - M/F/Vets/Disabled
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