Patient Care Coordinator

· Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.

· Ensure a high level of care for the patient given by the home health aides.

· Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.

· Managing last minute calls outs, finding appropriate coverage.

· Developing an on-call pool of agency aides with various shifts in coordination with Human Resources

· Communicate with referral sources and Case Managers to provide an excellent customer service experience

· Listening to needs of clients and matching them to the appropriate caregiver(s)

· Manage Caseload of 100+ patients

· Review the care plan with patients and caregiver

· Resolve caregiver and client grievances and complaints

· Address over utilization of hours

· Reporting personnel performance issues

· Ensure caseload retention

· Contribute to team efforts by accomplishing related results as needed