Volunteer Lead - Sort Assistant

  • Winner of Canada's Top 100 Employers 2021!
  • Do you want to make a difference in your community?
  • Full Time Permanent role / 5 days a week (flexible to work Saturdays and evenings as required)
  • $39,000 annual salary

About us

The Greater Vancouver Food Bank (GVFB) is a non-profit organization with a mission to provide healthy food to those in need. The GVFB provides support to more than 8,500 people weekly across Vancouver, Burnaby, New Westminster and the North Shore. We also provide food support to approximately 80 community agencies throughout these communities, such as housing agencies, women and children’s shelters and after school programs, who in turn provide meals and snacks to thousands of people each week.

Our vision is to create healthy communities through fair and effective food systems. Currently, the GVFB receives, purchases and distributes 4.5M lbs of food each year.

Employee benefits

The GVFB is a proud winner of Canada's Top 100 Employers 2021! Recognized for our resilience during the Covid-19 pandemic and how our response was immediate, with the health and safety of our employees as the top priority. In addition to offering an exceptional workplace for our employees and providing the most progressive and forward-thinking programs. 

The GVFB is a certified Living Wage Employer! This recognizes the GVFB’s commitment to paying fair wages, upholding good work standards for our employees and contributing to poverty reduction and a higher standard of living in our community.

Come and enjoy working in an award winning workplace! We provide a modern and inclusive office environment, with excellent Skytrain accessibility and free parking. Our competitive benefit plans for this position include: healthcare/dental/vision, 3 weeks accrued vacation leave and a Group Registered Retirement Savings Plan. Your birthday and a personal day are additional paid days off.

Growth opportunities

  • Professional Growth – mentoring, professional development courses and conferences.
  • Financial Growth – competitive salary and excellent perks.
  • Personal Growth – be part of a close and supportive team with strong leadership.

Position overview

The Volunteer Lead - Food Sort supervises large corporate groups and daily regular volunteers in all functional areas of Food Sort within the warehouse. They are responsible for overseeing fresh, dry and frozen food sort. This also includes outbound fulfillment areas such as our Winston Distribution and Community Partner Agencies distribution. Utilizing our increased storage capacity and efficient Food Sort space, they provide an essential service to our clients. Flexibility around work hours is important, to include evenings and Saturdays as required, shifts may be subject to change. 

Key responsibilities

  • Manage, assign and review work for volunteers engaged in Food Sort functional areas;
  • Ensure functional areas are kept clean, tidy and organized at all times;
  • Provide input and expertise for implementation of the fresh, dry, frozen food  and basic pantry manuals, update annually or as directed;
  • With direction from the Operations Manager be accountable and responsible in areas including Fresh and Dry Sort, outbound area fulfillment, Front of House, Agency Cooler, Freezer, bulk shelves, Winston St. Market and kitchen equipment shelves;
  • Ensure fresh food is allocated appropriately;
  • Ensure signage and organization off all fulfillment areas and allotments for clients and agency partners;
  • Schedule appropriate timing for restocking of fulfillment areas based on Operations data specialist;
  • Post and update all CFIA (Canadian Food Inspection Agency) recalls appropriate to BC and class 1-2 recalls excluding allergies;
  • Organize program and project areas making sure stock levels or needs are communicated to Warehouse, Operations Manager and supporting staff;
  • Purchase and manage all supplies needed in the Food Sort Functional areas;
  • Communicate corporate group bookings with our Human Resources, Development Department and CEO;
  • Use volunteer management software ‘Better Impact’ to book and manage corporate group volunteers; Promote further engagement with the GVFB volunteer base;
  • Communicate daily with volunteers and staff via e-mail, slack, phone and text message;
  • Conduct orientation/training for groups of up to 30 volunteers. 

Personal attributes and core skills

  • Able to communicate effectively with all levels of operation and staff;
  • Strong time management skills, be able to prioritize a busy workload;
  • Excellent communications skills, written and verbal;
  • Proven team building skills, be able to provide direction to others;
  • Strong conflict resolution skills and diplomacy;
  • Comfortable in speaking in front of and leading groups of up to 30 people.

Qualifications and experience

  • Experience working in a high-volume, fast-paced environment;
  • Previous experience in warehouse environments advantageous;
  • Experience using industrial fork lift/pallet jack in racked warehouse advantageous; 
  • Working knowledge of Microsoft word and outlook; 
  • Volunteer leadership experience is an asset;
  • Experience with Warehouse Management Systems preferred. 

Physical requirements

  • Exposure to ambient temperatures and noisy conditions;
  • Proper safety footwear required;
  • The ability to work in a physically demanding environment, lifting, walking and standing throughout the shift;
  • Bending and lifting boxes up to 50 lbs on a regular basis.
  • Wearing a face mask or shield throughout the duration of your shift during Covid.

We are actively recruiting for this position and encourage you to apply now if you are keen on this opportunity!

Please submit your resume and cover letter in one PDF document. 

A criminal record check for working with vulnerable sectors is required upon hiring.


Due to the high volume of applications, only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

The Greater Vancouver Food Bank is an Equal Employment Opportunity employer. Applications will be treated in strict confidence.

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