Director of Sales The Nobleman New Tapestry by Hilton

Director of Sales

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

·       Provide guests and team members with professional, efficient, courteous and genuine hospitality.

·       Possesses strong communication skills and the ability to train and develop team members.

·       Demonstrates a leadership ability that inspires and empowers team members to succeed, grow and develop.

·       Lead the team to anticipate guest’s needs and offer services prior to being asked.

·       Prepares annual strategic sales plan and revenue budget and aligns with GM for overall sales and marketing strategic plan.

·       Maintains and conducts industry market research to project future business and trends.

·       Daily management of the Sales department which includes but is not limited to; completing weekly and monthly reports as required, scheduling and completing sales calls, conducting sales generating events, supervising, training, coaching and counseling of team members ensuring sales goals are met.

·       Ensure weekly sales meetings are conducted and update the GM on progress and successes.

·       Hold yourself and team accountable to meet monthly revenue and prospecting goals.

·       Manage group yields with the support of the GM and/or Revenue Manager.

·       Monitors the performance of the Sales team to goals and provides informal and formal feedback in accordance with the performance development policy and procedure.

·       Maintains the department standards and use of the systems; utilize reports to identify RevPar and Occupancy opportunities.

·       Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely.

·       Maintain relationships and is an active member in the community; attend networking events regularly.

·       Establish and maintain strong professional relationships with clients through effective and timely communication and fully understanding all of their needs and requirements for executing successful events.

·       Monitor Brand Service Scores and support the GM in taking the appropriate action to ensure scores are communicated to the team and maintained above the Brand average.

·       Participates in the Property’s Manager on Duty program as needed and understands the role of being a property leader.

·       Ensures team attends all mandatory meetings and timely completes all required training.

Experience for Success:

·       2 years of experience in Sales/Marketing management

·       High School Diploma; College Degree a plus

·       Strong written and verbal communication skills in English; a second language a plus

·       Financial skills including budget management, expense control, profit management and forecasting

·       Strong problem-solving skills and the ability to think out of the box

·       Strong negotiation, presentation and computer skills

The Good Stuff:

·       Opportunity to grow your career and develop thru structured development programs

·       Competitive Medical, Dental and Vision benefits

·       Bonus Opportunity

·       RAIN Daily Pay

·       Wellness and Commuter Stipend

·       Vacation PTO Plan and Paid Sick Days

·       7 Paid Holidays

·       Free nights at our hotels

·       Monthly fun and recognition

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.