Manager of Program Services
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Primary Function:  Support, promote, and enhance the mission, vision, and strategic direction of the BGCGH. Ensure high-quality programming by creating systems and plans for clubs. Plan, evaluate, and oversee the implementation of priority Club programming.  Responsible for outcomes management of a number of specific priority Club programs with a primary concern for ensuring impact and success.   Knowledge of licensed after school program and knowledge/experience with Workforce Solutions - NCI.  Bilingual in English and Spanish is highly preferred. 

Key Roles (Essential Job Responsibilities):

Strategic Planning

·         Assist in prioritizing programs for focus and implementation at all or specific Clubs.

·         Manage program objectives and ensure each is consistent with organizational logic model, goals, and mission.

·         Assist in developing meaningful measurements and targeted outcomes that provide opportunities for member achievement.

·         Assist in creating and sustaining strategic relationships to further high-quality program development

·         Manage performance of assigned staff if applicable. Provide direction, support, and guidance on an ongoing basis to ensure high-quality programming.

Program Management and Implementation

·         Manage organizational program goals; ensuring that Club staff understand and can also effectively communicate standards of the programs.

·         Assist and lead in new program development (may include philanthropic or government-funded programs.

·         Oversee the provision of day-to-day program activities for programs at the organizational level working with Club Directors and program staff as needed.

·         Ensure that members are encouraged to participate in the program areas/activities and develop methods for gathering constructive feedback to improve skills in program areas.

·         Ensure the evaluation of programs on a continual basis.

·         Educate and manage the Continuous Quality Improvement process for club staff.

·         Manage systematic processes to monitor and assess programs on a regular basis. 

·         Identify and support training and development opportunities for staff and volunteers.

·         Work with the internal (staff) program committee to enhance programs at all Clubs

Grant Management

  • Work with the grant management task force coordinating activities with Finance and Development
  • Manage relationships with appropriate contacts and recommend and deploy actions, strategies, and initiatives to maximize the return on government grants
  • Write and craft responses, reports, materials, and grant information as needed and assigned. 
  • Other grant management duties as assigned by supervisor. 

Resource Management

·         Assist in managing programs and activity expenditures within approved budgets.

·         Assist in managing proper record keeping and reporting of priority programs.

Partnership Development

  • Assist with collaborations with schools and other organizations to enhance the implementation of priority programs.
  • Lead and establish key collaborative relationships in the community.
  • Represent BGCGH on assigned committees and boards.

Internal:  Maintains close contact with Club Directors and Program Directors to provide technical assistance in matters of programming and operations; interacts regularly with Director of Operations.

External: Maintains contact with external community groups, schools and others collaborations that support the operational efficiency of the BGCGH.

Skills/Knowledge Required:

  • Bachelor’s degree from an accredited college or university.
  • Minimum of a 5-year work experience in a non-profit agency operations management and supervision, or an equivalent combination of experience and education.
  • Considerable knowledge of: the mission, objectives, policies, programs, and procedures of Boys & Girls Clubs; of the principles and practices of non-profit organizations.
  • Knowledge of good business practices and administration.
  • Demonstrated the ability to organize, direct and coordinate operations; in personnel supervision, the recruitment & retention of key personnel; facilities management, safety & security; and budget management.
  • Bi-lingual in English and Spanish strongly preferred.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks and to develop solutions to problems with limited supervision.
  • Ability to establish and maintain effective working relationships with Club staff, subordinates, Board members, community groups, and other related agencies.
  • Any and all reasonable duties assigned by supervisor.
  • Valid Texas driver’s license.

DISCLAIMER:

 The information presented indicates the general nature of work and level of work expected of employees in this classification.  It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

BOYS & GIRLS CLUBS OF GREATER HOUSTON INC. is an EEO employer - M/F/Vets/Disabled
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