Service Coordinator

Summary of Responsibilities:

Under the general direction of the Office of Long Term Living (OLTL) Unit Supervisor, this person provides support coordination services for persons served.  Services are provided in accordance with all existing policies, procedures, and regulations and in accord with the mission and values of the company.

Essential Functions:

  • Complete required documents to request authorizations for services
  • Assist in identifying and accessing community resources & providers
  • Verify MA status/insurance eligibility
  • Complete referral to appropriate agencies and/or units within SAM
  • Provide crisis intervention
  • Provide support to consumers
  • Participate in interagency planning
  • Attend court hearings
  • Complete written reports
  • Maintain accurate and up-to-date files
  • Complete service notes
  • Complete release of information processes
  • Participate in discharge/transition planning
  • Complete required training
  • Prepare files for closure and storage
  • Conduct Waiver Monitoring processes
  • Participate in Plans of Correction
  • Conduct the Service Plan/Individual Support Plan process
  • Complete Freedom of Choice process
  • Process Requests for Services
  • Involved in process and/or remediation resulting from Quality Management Efficiency Teams (QMETs) monitoring, as necessary
  • Communicates current OLTL priorities to individuals and families

Personal Characteristics

  • Comfortable performing multifaceted projects in conjunction with day-to-day activities
  • Ability to get along with diverse personalities, tactful, mature, flexible
  • Possess sound judgment and reasoning abilities
  • Possess oral and written communication skills
  • Resourceful and well organized
  • Comfortable with team process
  • Ability to establish credibility
  • Be decisive, assertive and persuasive 

Minimum Requirements (education, experience, etc.)

  • At least three years of experience in public and/or private social work
  • Bachelor’s degree in anthropology, counseling, criminology, gerontology, human behavior, psychology, social work, social welfare, sociology, and special education, or other related social sciences
  • Combination of experience and training, including completion of 12 semester hours of college-level courses in sociology, social work, social welfare, psychology, gerontology, or other related social sciences. 
  • Graduate coursework in the behavioral sciences may be substituted for up to 2 years of the required experience.
  • Service Coordinators working with individuals with traumatic brain injury must also have at least one year of experience in rehabilitation and/or working with individuals with traumatic brain injury.
  • Computer skills to include word processing

Minimum Employment Requirements:

  • Automobile
  • Valid Pennsylvania Driver’s License and acceptable MVR
  • Act 33, Act 34, and Act 73 Clearances
  • Immigration and Naturalization (I-9) Clearance
  • Drug Screen Clearance

Working Conditions:

  • In-office work performing concurrent varied tasks
  • Daily travel throughout surrounding assigned service areas, including but not limited to Allegheny County
  • Work also is conducted in a variety of venues, including but not limited to the community (cafes, libraries, etc.), individual’s home, providers, hospitals and other human service agencies.
  • Occasional travel to statewide meetings

Safety Hazards of the Job:

  • Minimal hazards, general office working conditions.  There may, however, be a rare occasion during which it is necessary to have physical interaction with a consumer exhibiting aggressive behavior.
  • Some travel may be during adverse weather conditions.
SAM, Inc. Community Wellness Support Service Program is an EEO employer - M/F/Vets/Disabled
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