Call Center Care Agent

About Us

PCP for Life is a family practice group with eight (8) locations across Greater Houston Area. Our practice has more than 20 providers and a staff of 150+ and growing. We are looking for candidates who are looking for a career in healthcare, and not just a job. PCP for Life is looking for bilingual care team members for our Patient Care team. 

Qualifications and Skills

• High School Diploma or equivalent
• Ability to deal professionally, courteously, and efficiently with the public and all levels of the organization.
• Ability to operate a computer, copier, and fax machine.
• Experience with Microsoft Office, electronic medical records, and practice management system (scheduling) software applications.
• Can demonstrate effective verbal and written communication skills.
• Can demonstrate effective customer relation skills, working with diverse populations, often in stressful fast-paced environments.
• Can demonstrate organizational skills, multi-tasking, and effective use of time.

Job Overview:

• The Patient care agent accomplishes patient care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance. Assist patients with our disease management programs and complete preventive health screenings.
• Determines patient’s requirements by completing HRA (Health Risk Assessments); determining the need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing general evaluations, treatment objectives, and plans.
• Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation.
• Monitors cases by verifying patients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
• Maintains patient records by reviewing case notes, and logging events and progress.
• Communicates patient’s progress by conducting interdisciplinary care team meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.
• Coordinate discharge and post-discharge requirements; orient and train family members; provide resources.
• Creating and updating care plans for all patients actively enrolled in Care Management/Disease management program
• Reduce hospital admissions by coordinating outpatient care
• Reduce hospital re-admissions (Target 10% readmission rate)
• Enroll new patients by reviewing records and current member summaries, and conducting orientations.

Job Requirements:

• Must be able to communicate in English (Bilingual preferred)
• Healthcare experience will be preferable but not a mandatory requirement
• Must have their own transportation and be able to travel to PCP for Life nearby locations
• Must be able to work at least one weekend day
• Knowledge of eClinicalworks EMR will be a PLUS

Required Skill Sets

• Ability to communicate with patients on phone 80% of the time
• Performing duties with excellent customer service skills

Our employees are provided with:

• 401K
• PTO and Vacation
• Health, Vision, and Dental Insurance
• Holiday Pay for major holidays
• Free office visits for immediate family

Job Type: Full-time

Salary: $30,000.00 to $50,000.00 /year