Food & Beverage Supervisor - Full Time

The Position

This is a great opportunity to join Ace/Cash Casino as the Food and Beverage Supervisor.  The Food and Beverage Supervisor will report directly to the F&B Manager.

Key Roles & Responsibilities:

• Ensuring a high level of customer service.
• Promote, work, and act in a manner consistent with the mission of Cash Casino Calgary.
• Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis.
• Achieve company objectives in sales, service, quality, the appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
• Ensure compliance with all federal, provincial, county and municipal regulations that pertain to health, safety and labour requirements of the restaurant, employees, and guests.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with casino policies and procedures.
• Ensure controls are in place for electronic/cash transactions.
• Investigate and resolve complaints regarding food quality & service.
• Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
• Be knowledgeable of restaurant policies regarding personnel.
• Administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Continually strive to develop staff in all areas of managerial and professional development.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Qualifications:

• 1-2 years experience as manager/supervisor in the hospitality environment.
• Experience in front-of-the-house food and beverage operations.
• Casino, hotel or resort experience preferred, but not required.
• Mandatory Valid AGLC ProServe Certification.
• Basic food safety required.

This role requires a clear criminal record check.

Competitive compensation will be based on experience and education.  Compensation includes individual and family health, life insurance, dental benefits, and RRSP matching.