Case Manager
RUTH ELLIS CENTER INC Highland Park, MI 15.00-21.00 per hour


The Case Manager is responsible for supporting the attainment of individualized goals of LGBTQ youth and young adults ages 13 to 30, by assisting them in accessing, retaining, and actualizing services, including shelter and housing; education and employment; benefits; behavioral and primary care; and other support services.                                                                                                


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Preform intakes and assessments for strengths, needs, risks, housing status, mental health, physical health, and substance use to inform care planning via the Second Stories Drop-In Center, Host Homes, and Integrated Health and Wellness Center.
  1. Create goals and individual plans of service with clients and make appropriate referrals, and facilitate access to referrals based on identified needs, available community resources, and financial status of clients.
  1. Coordinate and communicate with clients, service providers, and family members to ensure optimal utilization of services and adequate provision of needed care.
  1. Accompany clients to community resources such as Coordinated Assessment Model shelter intakes; apartment searching; applying for benefits; medical appointments; and other appointments to assist with enrollment and/or advocacy as needed.
  1. Provide a range of supportive Behavioral Health and Substance Use Disorder services including case management, specialized support (example: tobacco cessation services, certified peer support services, etc.), and consultations to support strength-based care.
  2. Assist clients in transition and discharge planning, aftercare planning, and coordination with external supports to ensure continuity of care.
  1. Help clients find employment, technical training, or skill-building opportunities.
  1. Assist clients in reducing barriers that interfere with attaining benefits and medical care.
  1. Model and teach clients life skills and coping mechanisms.
  1. Establish and maintain up-to-date client records including but not limited to: biopsychosocial assessments, demographics, progress notes, individual plans of service, and signed consent forms.
  1. Participate in multi-disciplinary case conference meetings and integrated health meetings.
  1. Complete, collect, and submit data and billing reports at designated intervals for program monitoring and evaluation, including participation in the annual Point in Time Count planning and implementation.
  1. Develop and maintain a friendly network of referrals in the health care and social services community by becoming familiar with formal and informal services available to clients and families, reporting new services, changes in established services, and identifying gaps in available community services.
  1. Maintain a cooperative working relationship with other staff, physicians, other professionals, and the public by facilitating and enhancing communication, and by displaying honesty, respect, sensitivity, and compassion. 

SUPERVISORY RESPONSIBILITY: This position has zero (0) direct reports, and zero (0) indirect reports. The positions that report to this person are:

·         This position has no direct reports.


This job operates in a variety of professional and community environments including but not limited to normal clinical office settings with some exposure to communicable disease, community and partner agencies, and youth spaces. This role routinely uses standard office equipment such as computers, phone, photocopiers, filing cabinets, and fax machines. The noise level in the work environment and job sites may be loud.


This position requires training, completion, maintenance, and execution of the full Handle with Care technique. This involves verbal de-escalation and non-violent prevention based holds for individuals self-harming or harming others.


This is a full time, permanent position. The position has some flexibility in scheduling for meetings and other requirments. Some evening and weekend hours may be required to meet the duties of this position.The schedule is generally as follows Monday and Wednesday 1:00PM-9:00PM, and Tuesday, Thurday, Friday 9:00AM-5:00PM. 


This position requires local travel to complete errands and duties as assigned. In-state and national travel may be required up to 5% of the time. The employee must have a valid driver license approved for airline travel.


  1. Bachelor’s Degree in a Human Services field
  2. Two (2) years’ experience in homeless recovery services, HIV services, substance use disorder, behavioral/mental health, and/or medical field.
  3. Credentialed as a Qualified Mental Health Professional (QMHP) or Child Mental Health Professional (CMHP) OR ability to obtain such credentialing.
  4. Experience with Microsoft Office and Google Suite Software.


  1. Limited License Master's Social Worker (LLMSW); Licensed Master's Social Worker (LMSW); Limited License Bachelor's Social Worker (LLBSW); Licensed Bachelor's Social Worker (LBSW); Certified Peer Support Specialist OR ability to obtain licensure.
  2. Experience with the homeless services system, including working with the Continuum of Care and Coordinated Assessment/Entry and utilization of the Homeless Management Information System.
  3. Experience with Detroit Wayne Integrated Health Network billing and services (formerly Detroit Wayne Mental Health Authority) OR billing and services with another Community Mental Health Authority.
  4. Experience with Social Security Administration, Department of Health and Human Services, or with a Community Assistance Program.
  5. LGBTQ (Lesbian, Gay, Bisexual, Transgender, and Questioning) cultural and diversity competency.
  6. Familiarity with the Ruth Ellis Center’s principals of work (trauma informed care, harm reduction, restorative justice, and positive youth development).
  7. Familiarity with principles of strengths-based case management, including Motivational Interviewing techniques.


  1. SOAR (SSI/SSDI Outreach, Access, and Recovery) trained or completion within a mutually agreed to timeframe.
  2. Michigan Certification Board for Addiction Professionals (MCBAP) certification or completion within a mutually agreed to timeframe.
  3. Tobacco Treatment Specialist (TTS) certification or completion within a mutually agreed to timeframe.


  1. Must be able to pass a criminal background check as outlined by agency policy.
  2. Have no record on the Central Registry for child abuse or neglect in the employee’s state of residency or employment.
  3. Be able to produce a non-reactive tuberculosis test from within the previous twelve (12) months.


The Ruth Ellis Center is an equal opportunity employer and makes employment decisions on the basis of merit. The agency does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, age, disability as protected by federal, state, and local laws, genetic information, or any other characteristic that is protected by law.

RUTH ELLIS CENTER INC is an EEO employer - M/F/Vets/Disabled
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