Quality Assurance Representative
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We are currently looking for individuals who can be responsible for activities involving quality assurance and compliance in a high volume inbound call center.

 

Hours: One 8-hour shift between 7:00am-6:00PM.

You must be available for all shifts.

Overtime may be required some, not all days of the week.

 

Pay: $14 per hour- benefits are included

 

Location: Baltimore, MD 21230

 

Responsibilities Include:

  1.        Evaluate incoming calls for quality assurance and training purposes.
  2.        Evaluate outgoing customer communications for accuracy.
  3.        File monitoring and tracking as well as detailed review of outbound correspondence.
  4.        Evaluate and test upgrades and improvements to various data systems.
  5.        Ensure that all established policies and procedures are adhered to.
  6.        Monitor and audit all customer service departments within the CSC.
  7.        Evaluate customer requests, account openings and account maintenance for quality assurance purposes.
  8.        All other duties as assigned

 

Requirements:

  1. Microsoft Excel intermediate or higher skill level
  2. Strong grammar and writing skills, as well as excellent general communication skills are necessary
  3. Exceptional attention to detail and the ability to gather and analyze data are essential
  4. Team oriented, as well as a self-starter
  5. 2-years of experience in a quality assurance call center role
 
Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law
OR
 
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