Dental Business Manager Shady Grove Clinic Position Control Number BM-25-850-01

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry. U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Manages all administrative functions and day-to-day clinical operations for a dental clinic, including supervision of business staff and patient care coordinators. Documents and enforce key procedures related to patient contact, scheduling, inventory and etc. Drafts an annual budget; oversees the insurance coding, billing and collection activities; is not ultimately responsible for the profit and loss of the clinic.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.      Manage all business staff, including hiring, orientation, schedule changes and disciplinary actions. Creates training plans that partner new hires with experienced employees. Collaborates with peers to utilize staff and resources most effectively.

2.      Manages, opens and monitors Axium Schedule included adding residents to the schedule.

3.      Monitors all referrals to ensure that staff are acting on the referral in a timely manner.

4.      Develops or assists practice leadership in developing clinic’s operating budget. Tracks spending and reconciles budget accounts.

5.      Establishes and monitors equipment leases; creates and modifies standing supply orders with approved vendors. May take part in review and selections of new vendors or new products.

6.      Prepares recurring administrative reports such as clinical billing and the status of collection activity.

7.      Partners with IT, telecommunications and facilities professionals to plan and execute repairs and updates to office equipment. Ensure staff members are trained in new office technology.

8.      Periodically analyzes internal processes, equipment and supplies, and implements changes to improve operations

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in a related field and two years’ related experience in clinical practice or similar operation. Experience may be substituted for education on a year-for-year basis. Excellent oral and written communication skills. A working knowledge of Excel and Word software, as well as enterprise-wide computer applications.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES:

Ability to motivate and mentor staff. Skill in planning and coordinating workflow and in monitoring and providing guidance to clerical personnel. Ability to independently perform specialized tasks. Ability to solve problems where no clear precedent exists.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Incumbents must be available as dictated by the business needs of the programs.

This job description is designed to give an outline of what job duties are expected of this position. As an outline it does not fully describe or limit the extent of the position’s duties. UM FDSP Associates P.A. and its supervisors may amend the job description as it deems necessary, without advance notice. The job description is not intended to create an employment contract and should not be construed as such.