Guest Services Agent

GULF SHORES HAMPTON INN Gulf Shores, AL $12.00 to $14.00 per hour
  • Welcome guests in a warm and friendly manner.
  • Ascertains their lodging, purchasing needs.
  • Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
  • Knows all essential aspects of our resort or hotel operations.
  • Registers guests and manages the rooming chart.
  • Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
  • Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
  • Balances cash drawer by counting cash at beginning and end of work shift.
  • Monitors lobby and check-in activity to determine room flow.
  • Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
  • Provides pre-arrival support for guests arriving on packages.
  • Facilitates correspondence with guests.
  • Acts as the site liaison for the services and sales center.
  • Works collaboratively with any resort associates and resources
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