Temporary Enrollment Advisor I
LEVEL ONE PERSONNEL INC Columbia, MD Pay: $13.25/hr
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Job Title: Enrollment Advisor I

Location: Columbia, MD

Hours: FT Monday-Friday, 40 hours/week 9:00am-6:00pm

Pay: $13.25/hr

Type of Hire: Temporary – 3 months

 

 

 

Reporting to the Manager of Enrollment Services, the Temp Enrollment Advisor I‘s primary responsibility is to assist families through the enrollment process. The Temp Enrollment Advisor I will function as part of an escalated contact center/help desk providing enrollment support for students and families in the enrollment process. The Temp Enrollment Advisor I will become an expert in the regulatory and eligibility requirements for each program and act as an advocate to our families as they complete the enrollment process. It is essential that the Temp Enrollment Advisor I facilitates professional, sensitive, informative and responsive interactions that turn potential students into long-time members of the school family.

 

Primary Responsibilities:

  • Deliver an exceptional customer experience and delight our families
  •  Participate in process improvement initiatives and provide feedback on enrollment processes and customer experiences
  • Meet service level expectations and enrollment support deliverables for our school customers
  • Serving as a primary and direct communication line between the schools and enrolling families to resolve issues that may impede enrollment
  • Remain up-to-date with changes in policies and guidelines and communicate these changes to families when applicable
  • Communicate specific enrollment procedures to families, review state and federal guidelines, and find solutions to issues that may impede enrollment
  • Assist in outbound calling campaigns designed to identify families who need additional help with the enrollment process
  • Provide additional support to schools and families after the enrollment process concludes by tracking the reception of required documentation and assisting with re-enrollment
  • Requesting learning materials and/or equipment for enrolled families as necessary
  • Maintain and improve quality results by adhering to standards and guidelines during communications with families
  • Handle inbound calls in a phone queue setting, assisting families through the enrollment process
  • Communicate with enrolling and enrolled families via electronic correspondence
  • Others duties as assigned.

 

Required Skills:

  • Excellent Customer Service Skills and the ability to drive customer satisfaction
  • Ability to work in an ever-changing, highly structured environment
  • Proficient in Microsoft Word and Google suite
  • Ability to relate prior experiences to solve new problems
  • Excellent written and verbal communicator
  • Highly organized, self-motivated, committed to quality work
  • Must be able to learn quickly and multi-task
  • Ability to pay close attention to detail Ability to manage stressful situations in a calm, courteous and efficient manner
  • Bachelor’s Degree Preferred

 

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.

 

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