Title Alliance currently has an opening for a high energy Client Experience Specialist in our Greenwood, IN office with strong attention to detail and excellent customer support skills. The Client Experience Specialist is responsible for supporting team member admin duties.
Essential Duties and Responsibilities include but are not limited to:
a. Welcome calls to both agents at escrow opening
b. Calls ½ way through to check on experience to both agents
c. Follow up calls post-closing—experience rating from agents
d. Follow up with clients (buyers/sellers) sharing agent links for recommendations/reviews
e. 1 year anniversary card mailing to buyers with agent card inside
f. Bank deposits to agent accounts – if wires requested, wiring instructions needed 1 time for the agents
g. Thank you notes post-closing to agents
h. Setting up the TVs
i. Personalized experience
i. Ie: kids at signing—coloring books, small teddy bear
ii. Future state – special snacks (gluten free; nut free; favorite drinks)
j. Sending agent birthday cards
k. Recognizing agent milestones (anniversaries, births etc)
l. Surprising agents with small gifts (ie buckets for kids)
m. Frames with photos at closings for buyers/sellers
n. Agent profile sheets
o. Social Media content
p. Other duties as assigned
Title Alliance Ltd. is a renowned leader in the real estate industry providing an innovative title and escrow services one customer experience at a time through the creation and management of highly successful title joint ventures. We are recognized as the employer of choice because we understand the most valuable investment we can make is in our team of passionate and committed industry professionals. Together we are expanding a compliant and customer-driven title and escrow experience into newer markets while continuously providing innovative industry expertise. Founded in 1948, we have formed joint ventures in Arizona, Delaware, Florida, Indiana, Maryland, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Texas, and Virginia since 1983.
Title Alliance is an Employee Stock Ownership Plan (ESOP) company and offers a competitive salary and the opportunity to participate in our team bonus program. Some of the benefits you will enjoy include: comprehensive medical/dental/vision insurance at competitive rates; generous paid time off plan; company-paid - life insurance, short term, and long term disability; 401k; employee assistance program and more!
Title Alliance is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Title Alliance LTD is an EEO employer - M/F/Vets/Disabled