Returns Customer Service Representative

This is a remote role Full-time

Returns Customer Service Representative

Who We Are:

Hydrofarm is a leading distributor and manufacturer of controlled environment agriculture equipment and supplies, including high intensity grow lights, climate control solutions, and growing media, as well as a broad portfolio of innovative and proprietary branded products. For more than 40 years, Hydrofarm has helped growers in the U.S. and Canadian markets make growing easier and more productive. The Company’s mission is to empower growers, farmers and cultivators with products that enable greater quality, efficiency, consistency, and speed in their grow projects.

We are growing and looking to add a Returns Customer Service Representative to our team.  This position is open to onsite, hybrid, or remote work environment  

What You Will Be Doing:

 ·         Review Customer Return requests and determine proper course of action

·         Effectively communicating with customers regarding status of Return Requests

·         Issue credits/replacements to Customers

·         Interact with other team members to resolve issues

·         Investigate and process overage, shortage, and shipping damage requests

 What You Will Bring Along:

 ·         Good communication skills

·         Organization

·         Energetic, motivated, and self-starter

·         Detail oriented

·         Good analytical skills

·         Computer experience including Microsoft Excel, Microsoft Word, and Outlook email.

·         Excellent people skills

·         Ability to work under deadlines and changing priorities

 We Take Care of our Team:

 Hydrofarm offers a very competitive suite of Employee Benefits-




Life Insurance

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

Paid Time Off

401k with Employer matching funds

And more!

Please visit our careers page to see more job opportunities.

Apply for this Position

Accepted formats: .pdf, .doc, .docx
Accepted formats: .pdf, .doc, .docx
By clicking the button, I agree to the GetHired Terms of Service
Already a member? Login to Apply
Hydrofarm LLC endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources/HR/Human Resources at +1 707 765 9990 or