Summary of Responsibilities:
Under the general direction of the Office of Long Term Living (OLTL) Unit Supervisor, this person provides support coordination services for persons served. Services are provided in accordance with all existing policies, procedures and regulations and in accord with the mission and values of the company.
Complete required documents to request authorizations for services
Assist in identifying and accessing community resources & providers
Verify MA status/insurance eligibility
Complete referral to appropriate agencies and/or units within SAM
Provide crisis intervention
Provide support to consumers
Participate in interagency planning
Attend court hearings
Complete written reports
Maintain accurate and up-to-date files
Complete service notes
Complete release of information processes
Participate in discharge/transition planning
Complete required trainings
Prepare files for closure and storage
Conduct Waiver Monitoring processes
Participate in Plans of Correction
Conduct the Service Plan/Individual Support Plan process
Complete Freedom of Choice process
Process Requests for Services
Involved in process and/or remediation resulting from Quality Management Efficiency Teams (QMETs) monitoring, as necessary
Communicates current OLTL priorities to individuals and families
Spanish/English verbal and written translation
Comfortable performing multifaceted projects in conjunction with day-to-day activities
Ability to get along with diverse personalities, tactful, mature, flexible
Possess sound judgment and reasoning abilities
Possess oral and written communication skills
Resourceful and well organized
Comfortable with team process
Ability to establish credibility
Be decisive assertive and persuasive
Minimum Requirements (education, experience, etc.)
At least three-years of experience in public and/or private social work
Bachelor’s degree in anthropology, counseling, criminology, gerontology, human behavior, psychology, social work, social welfare, sociology and special education, or other related social sciences
Combination of experience and training, including completion of 12 semester hours of college-level courses in sociology, social work, social welfare, psychology, gerontology, or other related social sciences.
Graduate coursework in the behavioral sciences may be substituted for up to 2 years of the required experience.
Service Coordinators working with individuals with traumatic brain injury must also have at least one year of experience in rehabilitation and/or working with individuals with traumatic brain injury.
Fluent in Spanish (verbal and written translation); must successfully complete verbal and written exam
Computer skills to include word processing
Minimum Employment Requirements:
Valid Pennsylvania Driver’s License and acceptable motor vehicle record check
Act 33, Act 34, and Act 73 Clearances
Immigration and Naturalization (I-9) Clearance
Drug screen clearance
In office work performing concurrent varied tasks
Daily travel throughout surrounding assigned service areas, including but not limited to Lehigh, Northampton, Schuylkill, and Berks Counties is required
Work also is conducted in a variety of venues, including but not limited to the community (cafes, libraries, etc.), individual’s home, providers, hospitals and other human service agencies.
Occasional travel to statewide meetings
Safety Hazards of the Job:
Minimal hazards, general office working conditions. There may, however, be a rare occasion during which it is necessary to have physical interaction with a consumer exhibiting aggressive behavior.
Some travel may be during adverse weather conditions.
SAM, Inc. Community Wellness Support Service Program is an EEO employer - M/F/Vets/Disabled