Outreach & Advocacy Coordinator
REPORTS TO: Priority Areas
Specialist, External Engagement
Family Support Center (AAFSC) is a non-profit, non-sectarian organization
established in 1994 to provide culturally and linguistically competent,
trauma-informed social services. Across our ten locations, we empower
immigrants and refugees with the tools they need to successfully acclimate to
the world around them and become active participants in the community. While we
support anyone who walks through our doors, over nearly 27 years, we have
developed expertise in serving the Arab, Middle Eastern, Muslim, and South
Asian (AMEMSA) immigrant and refugee communities.
AAFSC works across
four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our
ultimate goal of strengthening families. AAFSC promotes mental and physical
wellbeing, food security, healthy relationships, and family reunification. We
get our families ready to succeed, work, and lead productive lives. We prevent
domestic violence, child abuse, and neglect by counseling families, offering
case management services to victims of violence, and cultivating healthy relationship
skills in young people. Finally, AAFSC communicates the needs of the
marginalized, amplifying their voices for increased impact.
Outreach & Advocacy Coordinator raises awareness and provides support to
community members on community concerns, advocacy issues, & initiatives in
building capacity within the AMEMSA community. As this position is
project-oriented, the person in this role will need to be adaptable and nimble
with the ability to support emerging needs and priorities involving the
Taskforce on Racial Equity and Inclusion, COVID-19 vaccination efforts, civic
engagement efforts, the Excluded Workers Fund, Know Your Rights Campaigns, and
more. In addition to public education & outreach, this role will also support
direct enrollment associated with COVID-19 vaccines, the Excluded Workers Fund,
or other programs.
The person in this role will be organized, have high attention to detail,
maintain confidentiality and act with the utmost discretion to support clients
as well as act as an ambassador & champion of AAFSC. A commitment to
immigrant, refugee and low-income communities is essential for this role.
DUTIES AND RESPONSIBILITIES:
Outreach & Advocacy Services
Educate community members on issues that impact their daily lives
& advocacy initiatives, including projects concerning participatory
budgeting, civic engagement, the Excluded Workers Fund, and other resources.
Support our outreach and
advocacy initiatives city-wide, working with coalition partners in completing
projects associated with the Taskforce on Racial Inclusion and Equity, Know
Your Rights Campaign, and more.
with on-the-ground community partners in organizing events dedicated to
COVID-19 vaccine education and outreach, civic engagement, participatory
budgeting, and other topics as they arise.
Observe and assess needs of populations and track relevant
and identified data points.
Conduct a variety of outreach work & public education
efforts to reach the deliverables including, but not limited to, canvassing,
flyering, tabling, conducting presentations, and having one-on-ones with
Actively seek meaningful partnerships to advance AAFSC’s
mission of serving immigrant and refugee communities.
In coordination with the Resource Development team and
other programs within the agency, plan and organize community meetings, or join
existing community meetings with external partners, to conduct outreach and
community education activities.
Monitor and track data relevant to outreach.
Connect individuals with the appropriate follow-up services,
either through direct screening
and enrollment or referrals.
Maintain privacy and confidentiality for information
collected in connection with outreach, screening & enrollment efforts.
Stay well-informed of local,
state and national policies, procedures and changes related to public health
programs, emergency assistance, and other benefits.
Submit all information and
applications electronically through relevant government databases weekly, as
Review all documentation prior to submission for
completeness and accuracy.
Attend program-related training
conferences and workshops as appropriate.
Intake, Information, & Referral
- Answer incoming phone calls and provide
in-person assistance to all existing or potential clients/participants to
provide information and referral service activities including intake,
assessment, information, and referral.
- Facilitate new client intake
process/current client referrals via 1-2-1 screening with client and
capture of required client information.
- Input all intake information electronically
into Apricot tracking system and ensure its accuracy and quality.
- In coordination with Program leads, input all
pre/post assessment information electronically into Apricot and
ensure its accuracy and quality.
- Provide accurate information regarding
programs, services, policies, procedures, and options when inquiries are
made by potential new clients and community service providers.
- Stay up to date with all program and service
- Provide advocacy for clients when needed by
interacting with clients and human service agencies resolving problems and
- Submit all relevant information to Program
Supervisor and/or Program Director.
- Assist in maintaining, adding to, or editing
information in an accurate and through database consisting of community
- Provide written and verbal feedback to
supervisor on efforts & outcomes.
- Assist as needed with front desk and phones.
Ambassador & Champion
AAFSC team member serves as an ambassador of the organization and champion of
AAFSC’s mission, vision and values. This includes the following:
relationships on behalf of and in support of the organization in partnership
with Senior Leadership and the Resource Development team. This includes being
sensitive to and aware of others, providing every client, partner and
participant with high-quality service, professional communication, and follow
through, and always keeping Senior Leadership and the Resource Development team
aware of any opportunities, challenges, or updates.
o All team members are
expected to support the Resource Development team with any requests in a timely
manner, including, but not limited to: grant applications, reports, attendance
at meetings, hearings, or other events, and sharing of AAFSC social media,
flyers, and other externally-facing communications.
o Always act with
integrity, positivity, dedication, and professionalism within the office and
externally. This includes, but is not limited to, email communication, verbal
communication, communication with colleagues and peers, communication with
clients, or communication with external partners or agencies.
Other duties and responsibilities
in AAFSC meetings and trainings, as well as any off-site meetings and trainings
assigned by supervisor.
other duties assigned as necessary.
BACKGROUND AND POSITION REQUIREMENTS
communication and interpersonal skills.
multilingual skills in one or more of the following languages plus English required:
Arabic, Bangla, Farsi/Dari, Hindi/Urdu, Korean, Russian, Mandarin/Cantonese, Spanish,
Nepali, Tibetan, etc.
conducting successful community outreach in hard to reach and/or undercounted
skills and proficiency with technology including Windows, Microsoft Office
products, CRM, and databases.
Able to maintain
electronic filing systems properly and accurately.
Able to thrive in a
busy work environment, be innovative, and make decisions independently.
Must be able to
exercise initiative, independent good judgment, flexibility, discretion, and
attitude with ability to hit the ground running.
Must be able to
maintain client confidentiality.
Must be able to
work collaboratively with all layers of the organization.
Passion for AAFSC’s
mission and vision.
We are an equal opportunity
employer that values diversity at all levels. All individuals are encouraged to
Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled