Community Outreach & Advocacy Coordinator

Arab American Family Support Center Brooklyn, NY $47000.00 to $49000.00 per year

JOB TITLE: Community Outreach & Advocacy Coordinator


REPORTS TO: Priority Areas Specialist, External Engagement




The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Across our ten locations, we empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in the community. While we support anyone who walks through our doors, over nearly 27 years, we have developed expertise in serving the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.


AAFSC works across four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our ultimate goal of strengthening families. AAFSC promotes mental and physical wellbeing, food security, healthy relationships, and family reunification. We get our families ready to succeed, work, and lead productive lives. We prevent domestic violence, child abuse, and neglect by counseling families, offering case management services to victims of violence, and cultivating healthy relationship skills in young people. Finally, AAFSC communicates the needs of the marginalized, amplifying their voices for increased impact.



The Community Outreach & Advocacy Coordinator raises awareness and provides support to community members on community concerns, advocacy issues, & initiatives in building capacity within the AMEMSA community. As this position is project-oriented, the person in this role will need to be adaptable and nimble with the ability to support emerging needs and priorities involving the Taskforce on Racial Equity and Inclusion, COVID-19 vaccination efforts, civic engagement efforts, the Excluded Workers Fund, Know Your Rights Campaigns, and more. In addition to public education & outreach, this role will also support direct enrollment associated with COVID-19 vaccines, the Excluded Workers Fund, or other programs.


The person in this role will be organized, have high attention to detail, maintain confidentiality and act with the utmost discretion to support clients as well as act as an ambassador & champion of AAFSC. A commitment to immigrant, refugee and low-income communities is essential for this role.








Outreach & Advocacy Services

·       Educate community members on issues that impact their daily lives & advocacy initiatives, including projects concerning participatory budgeting, civic engagement, the Excluded Workers Fund, and other resources.

·       Support our outreach and advocacy initiatives city-wide, working with coalition partners in completing projects associated with the Taskforce on Racial Inclusion and Equity, Know Your Rights Campaign, and more.

·       Communicate with on-the-ground community partners in organizing events dedicated to COVID-19 vaccine education and outreach, civic engagement, participatory budgeting, and other topics as they arise.

·       Observe and assess needs of populations and track relevant and identified data points.

·       Conduct a variety of outreach work & public education efforts to reach the deliverables including, but not limited to, canvassing, flyering, tabling, conducting presentations, and having one-on-ones with constituents.

·       Actively seek meaningful partnerships to advance AAFSC’s mission of serving immigrant and refugee communities.

·       In coordination with the Resource Development team and other programs within the agency, plan and organize community meetings, or join existing community meetings with external partners, to conduct outreach and community education activities.

·       Monitor and track data relevant to outreach.

·       Connect individuals with the appropriate follow-up services, either through direct screening

·       and enrollment or referrals.

·       Maintain privacy and confidentiality for information collected in connection with outreach, screening & enrollment efforts.

·       Stay well-informed of local, state and national policies, procedures and changes related to public health programs, emergency assistance, and other benefits.

·       Submit all information and applications electronically through relevant government databases weekly, as needed.

·       Review all documentation prior to submission for completeness and accuracy.

·       Attend program-related training conferences and workshops as appropriate.


Intake, Information, & Referral

  • Answer incoming phone calls and provide in-person assistance to all existing or potential clients/participants to provide information and referral service activities including intake, assessment, information, and referral.
  • Facilitate new client intake process/current client referrals via 1-2-1 screening with client and capture of required client information.
  • Input all intake information electronically into Apricot tracking system and ensure its accuracy and quality.
  • In coordination with Program leads, input all pre/post assessment information electronically into Apricot and ensure its accuracy and quality.
  • Provide accurate information regarding programs, services, policies, procedures, and options when inquiries are made by potential new clients and community service providers.
  • Stay up to date with all program and service changes.
  • Provide advocacy for clients when needed by interacting with clients and human service agencies resolving problems and providing information.
  • Submit all relevant information to Program Supervisor and/or Program Director.
  • Assist in maintaining, adding to, or editing information in an accurate and through database consisting of community resources.
  • Provide written and verbal feedback to supervisor on efforts & outcomes.
  • Assist as needed with front desk and phones.


Ambassador & Champion

·       Every AAFSC team member serves as an ambassador of the organization and champion of AAFSC’s mission, vision and values. This includes the following:

o   Cultivate relationships on behalf of and in support of the organization in partnership with Senior Leadership and the Resource Development team. This includes being sensitive to and aware of others, providing every client, partner and participant with high-quality service, professional communication, and follow through, and always keeping Senior Leadership and the Resource Development team aware of any opportunities, challenges, or updates.

o   All team members are expected to support the Resource Development team with any requests in a timely manner, including, but not limited to: grant applications, reports, attendance at meetings, hearings, or other events, and sharing of AAFSC social media, flyers, and other externally-facing communications.

o   Always act with integrity, positivity, dedication, and professionalism within the office and externally. This includes, but is not limited to, email communication, verbal communication, communication with colleagues and peers, communication with clients, or communication with external partners or agencies.


Other duties and responsibilities

·       Participate in AAFSC meetings and trainings, as well as any off-site meetings and trainings assigned by supervisor.

·       Perform other duties assigned as necessary.



·       Bachelor’s degree required.

·       Strong verbal communication and interpersonal skills.

·       Bilingual or multilingual skills in one or more of the following languages plus English required: Arabic, Bangla, Farsi/Dari, Hindi/Urdu, Korean, Russian, Mandarin/Cantonese, Spanish, Nepali, Tibetan, etc.

·       Experience conducting successful community outreach in hard to reach and/or undercounted communities.

·       Strong computer skills and proficiency with technology including Windows, Microsoft Office products, CRM, and databases.

·       Able to maintain electronic filing systems properly and accurately.

·       Able to thrive in a busy work environment, be innovative, and make decisions independently.

·       Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision-making.

·       Positive, can-do attitude with ability to hit the ground running.

·       Must be able to maintain client confidentiality.

·       Must be able to work collaboratively with all layers of the organization.

·       Passion for AAFSC’s mission and vision.

·       U.S. Work Authorization required.


We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply.




Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled
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