Family Advocate

Worcester Community Action Council Inc Southbridge, MA $17.00 per hour

Worcester Community Action Council (WCAC) provides a continuum of early education and care programming for families throughout Southern Worcester County prenatally through Kindergarten enrollment. We currently operate two Head Start Centers, one in Southbridge operating 8 classrooms and the other in Webster with 4 classrooms. Both centers are licensed through EEC, accredited through NAEYC, and QRIS rated level 3.  

We are seeking a Family Advocate Enrollment Specialist to join our team. The Family Advocate is responsible for working with families to help them realize their self-sufficiency goals. Supports the role of parents and family well-being by encouraging parent involvement in Head Start while providing advocacy, case management and social service guidance based on family goals. Responsible for recruiting eligible children and introducing families to all Head Start options and other WCAC programs. Identifies child and family needs for center-based families and provides referrals, advocacy, and follow-up.

WCAC offers a competitive salary and excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.


  •  Associate degree in Human Services or related field and at least 2 years’ experience in human service field. 
  • Ability to work cooperatively and effectively with a diverse population.
  • Knowledge of community resources in Southern Worcester County.
  • Strong computer skills and working knowledge of Microsoft Office and the ability to learn agency systems such as Child Plus.
  • Excellent interpersonal and communications skills, verbally, written, and virtual. 
  • Bilingual strongly preferred.

Duties and Responsibilities:

  • Work with leadership team to effectively implement all areas of ERSEA policy 
  • Assist with outreach/recruitment events in communities
  • Conduct initial pre-screens and enrollment meeting in office and in public spaces, including traveling to other locations for Head Start applicants, determine eligibility, and obtain required documents
  • Maintain waitlist for Head Start applicants including transfers from Early Head Start
  • Coordinate orientation process for families with the site supervisor. Prepare orientation paperwork and attend sessions.
  • Collaborate with all coordinators to prepare for incoming children with behavioral, developmental, health needs as necessary
  • Schedule and host Parent Orientation for all incoming Head Start families
  • Hold transition meetings with the Family Advocates assigned to classrooms and site supervisor to inform of incoming students
  • Schedule and attend monthly workshops, speakers, and parent activities for the Center Committee meetings.
  • Meet with Early Head Start Staff monthly (at a minimum) to coordinate services for families in the dual program.
  • Provide a month end closing report to Family Engagement Coordinator.
  • Complete all required documentation pertaining to the program using electronic database management system (Child Plus). Ensure that all related family information is entered, scanned, and updated in a timely manner; Including but not limited to communication with parents, PIR information, upload necessary documentation that include family reviews, case management, custody documentation, and any other documentation related to Social Service. Assure documents in children’s files match ChildPlus data.
  • Develop a working knowledge of community resources and act as liaison between community resources and families. Make referrals and arrange transportation with families when necessary to community service providers, medical, and dental offices, and other appointments as necessary. Encourage and support families advocating for themselves in the community.
  • Comply with WCAC Head Start abuse and neglect policies.
  • In accordance with Head Start Standards and DEEC regulations ensure that all children are safely accounted for and not left unattended at any time while in the daily care of the WCAC Head Start program.
  • Provide coverage in classrooms as needed in accordance with the Site Supervisor.
  • Have a working knowledge of Microsoft office suite and web-based communication platforms including zoom

Other Requirements:

  • Valid driver’s license and reliable transportation.
  • Ability to successfully complete a CORI/SORI/DCF/ review annually
  • Evening hours may be required to meet the needs of the families and programs.
  • Mandatory physical every two years and Mantoux test per DEEC requirement.
  • CPR and First Aid certificate  required.

Send cover letter and resume specifying position via email to

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law. 

About us:  Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts. Founded in 1965 as part of the War on Poverty, WCAC's mission is to break the cycle of poverty one neighbor at a time. Our safety-net services and asset building solutions create economic mobility opportunities for tens of thousands of people annually.

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