IT Operations Support

Echelon Fitness Chattanooga, TN

Duties & Responsibilities:

·       Support the EDI process by communicating with external vendors, creating documentation, and providing technical help.

·       Coordinate with EDI vendors to set up for processes with retail customers

·       Handle in-office customer service issues as needed to support the Corporate Office

·       Manage 3rd party customer service account permissions additions and removal

·       Install, configure, and maintain company computers, networks, workstations, servers, network cabling, and other related equipment, devices, and systems.

·       Add and/or upgrade and configures disk drives, printers, and related equipment.

·       Oversee company software and application installation and upgrades.

·       Troubleshoot applications, networks, and systems to find and correct breakdowns and other operational issues.

·       Conduct training and education for location users on operating systems and other applications; assists users in the use of networks and systems.

·       Maintain confidentiality with regard to the data being processed, stored or accessed by the users on the company network.

·       Other duties as assigned


Position Qualifications:

·       1-2 years of experience performing Level 1 or Level 2 IT Support

·       1-2 years of EDI experience preferred

·       Ability to install, configure and maintain company computers, networks and related hardware and software.

·       Knowledge of computer and/or network security systems, applications, procedures, and techniques.

·       Ability to identify and resolve computer system issues and operational problems.

·       Skill in organizing resources and establishing priorities.

·       Ability to learn and support new systems and applications quickly

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