Housekeeping Manager

A pristine environment is the backbone of a great guest experience! At our riverfront hotel on Whitefish River, you will manage and encourage housekeeping staff, keeping guest quarters tidy and to standard. All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail. 

The Whitefish Riverfront Hotel is seeking a Housekeeping Manager to work with our Housekeeping Team. 

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

A Housekeeping Manager is responsible for the training and supervision of the housekeeping team’s daily tasks including, but not limited to, assigning housekeeping boards for team members at the start of each shift, conducting stand up meetings for optimal communication among the team, and ensuring all areas of the hotel are cleaned and maintained according to Averill Hospitality Standards (including front of house and back of house).

MAIN DUTIES AND RESPONSIBILITIES:

• Conduct regular department meetings to ensure strong communication among staff.

• Assign “boards” to housekeeping team at the beginning of each day.

• Oversee daily tasks of Housekeepers, Housemen, Laundry Attendant and Breakfast Attendant.

• Assisting housekeeping in clean rooms.

• Creates and implements SOPs for quality insurance for the Housekeeping Department.

• Inspect rooms after cleaning to ensure they are ready for check-in.

• Create employee schedules and handles payroll for the housekeeping department.

• Order supplies and keep track of inventory for the Housekeeping Department.

• Reports necessary maintenance issues to Front Office so a work order is made.

• Follows departmental policies and procedures.

• Follows all safety and sanitation policies.

• Assist other departments when needed to ensure optimum service to guests. 

• Operating Housekeeping equipment such as vacuums, mops, maid cart, etc.

• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.

• Must maintain a positive influence in the community and positive relations with area vendors.

• Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to other views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team’s success above own interests.

• Quality - Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.

• Guest Service - Responds promptly to guests' needs and takes ownership of the overall guest experience

• Professionalism - Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.

EDUCATION

• High School or High School equivalent is an asset

EXPERIENCE/ LICENSES OR CERTIFICATES

• Prior experience in related fields is an asset.

NOTICE:

Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required.  The hospitality business functions seven (7) days a week, twenty-four hours a day.  In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.

The Housekeeping Attendant position is expected to normally keep a 5 day a week schedule, 40 hours per week can be expected, however it can depend on the business needs of the hotel.

The Whitefish Riverfront Hotel, formerly The Pine Lodge, is part of Averill Hospitality which offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.