Client Services Administrator

KaizenLAB Calgary, AB $18.00 to $20.00 per hour
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Summary

Our Client Service Administrator or CSA, is responsible for all tasks related to client services are completed in a timely and efficient manner. The CSA is a member of a two-person team devoted to assisting a key list of clients in which they develop, grow, and are incentivized on the overall success of the client relationship.

Job Duties

  • To provide excellent administration of all documents received and generated by the Client Services department: invoices, lab reports, QC reports, electronic data deliverables (EDD), chains of custody (COC), etc.
  • To create invoices, analytical reports and QC reports and submit them for review and approval.
  • To submit approved invoices and reports to the proper client contacts according to clients’ specifications.
  • To assist with the gathering of information and documentation necessary to coordinate projects, including data entry into LIMS.
  • To assist with communication with the clients by answering the phones when they are absent and taking messages from and providing basic answers to clients.
  • To ship clean coolers, bottles, jars and other supplies to clients as needed.
  • To assist with various basic duties such as preservative preparation, labeling of bottles and jars, packing, shipping, and sample login, among others
  • Perform all other duties as assigned or needed.

Requirements

  • One (1) year administrative experience in a laboratory setting and/or hold a diploma in Business Administration, Sciences or equivalent
  • Must be a dynamic individual who is very organized, a team player, pays attention to detail and has a strong sense of urgency when executing his/her tasks.
  • Must be able to communicate well over the phone with clients in order to take messages, provide basic information on the state of work in progress, invoices, etc.
  • Must be willing to learn about basic procedures in the company such as shipping supplies, receiving samples, as well as basic knowledge of environmental guidelines, regulatory limits and about the oil and gas industry in western Canada
  • Able to analyze problems and strategize for better solutions

Work Conditions

  • Office environment
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