Community Service Manager

Town of Duxbury Duxbury, MA $46000.00 to $72929.00 per year

JOB TITLE: Community Service Manager

POSITION GRADE/LEVEL: Full-Time – Grade 6 - Benefit eligible

LOCATION: Typically, Duxbury Senior Center / Council on Aging


WORK SCHEDULE: 40 hours per week, Mon.-Fri. 


Statement of Duties:  The Community Service Manager is responsible for planning, implementing and supervising daily operations of the Community Services program and providing social work services to the Town of Duxbury residents (age 60 plus).  Responsibilities include assessing older adults’ needs and strengths, providing information and assistance accessing services, advocating for and supporting older adults and their families.  Employee is required to perform all similar or related duties.

Supervision Required:  Under general direction of the Director, the employee plans and carries out the regular work in accordance with standard practices and previous training, with substantial responsibility for determining the sequence and timing of action and substantial independence in planning and organizing the work activities, including determining the work methods. The employee is expected to solve through experienced judgment most problems of detail or unusual situations by adapting methods or interpreting instructions to resolve the particular problem. Instructions for new assignments or special projects usually consist of statements of desired objectives, deadlines and priorities. Technical and policy problems or changes in procedures are discussed with supervisor, but ordinarily the employee plans the work, lays it out and carries it through to completion independently. Work is generally reviewed only for technical adequacy, appropriateness of actions or decisions, and conformance with policy or other requirements; the methods used in arriving at the end result are not usually reviewed in detail.
Supervisory Responsibility:  Employee, as a regular and continuing part of the job, is accountable for the quality and quantity of work done by subordinates and assures the accomplishment of the assigned work in the prescribed manner. Supervisory functions typically consist of most of the following: plans, schedules and coordinates work operations to meet schedules, deadlines and priorities; revises work schedules to meet changes in workload or availability of manpower; recommends and justifies to higher levels of management changes in the organization of work, work methods or assignment of functions to positions that may affect staffing patterns, costs, work standards, etc.; assigns work based on varying capabilities of employees; assures that completed work meets the required standard of quality, timeliness and cost, taking corrective actions as necessary, including rejecting the work; recommends promotions, reassignments, pay increases or other personnel actions; oversees attendance and leave, typically including approval of ordinary sick and vacation schedules; advises employees of performance requirements and prepares formal evaluations of performance; gives advice and instruction on both administrative and work matters; informs subordinates of organizational policies, goals and procedures; resolves employee complaints and effects disciplinary actions, such as oral warnings and reprimands; has substantial responsibility for technical soundness of subordinates’ work. The employee is responsible for the supervision of one part-time employee, a college intern and volunteers

Confidentiality: Has access to some confidential information obtained during performance of regular position responsibilities in accordance with the State Public Records Law. 
Accountability: Consequences of errors, missed deadlines or poor judgment may include adverse public relations, legal repercussions, personal injury; jeopardize programs and danger to public health/safety.
Judgment: The work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations, or transactions, and determining actions to be taken within the limits of standard or accepted practices. Guidelines include a large body of policies, practices, and precedents, which may be complex or conflicting, at times. Judgment is used in analyzing specific situations to determine appropriate actions. Employee is expected to weigh efficiency and relative priorities in conjunction with procedural concerns in decision making. Requires understanding, interpreting and applying complex federal, state and local regulations.

Complexity:  The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to a professional or technical field. Assignments typically involve evaluation and interpretation of factors, conditions or unusual circumstances; inspecting, testing or evaluating compliance with established standards or criteria; gathering, analyzing and evaluating facts or data using specialized fact finding techniques; or determining the methods to accomplish the work.
Work Environment:   The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours to attend evening meetings and visit clients’ homes.

Nature and Purpose of Public Contact: Relationships are constantly with co-workers, the public, groups and/or individuals such as civic leaders, peers from other organizations, representatives of professional organizations, and the news media. The employee serves as a spokesperson or recognized authority of the organization in matters of substance or considerable importance. The employee deals with the public and other individuals on behalf of a department to communicate departmental practices, procedures, regulations or guidelines. May be required to discuss controversial matters where tact is required to avoid friction and obtain cooperation.

Occupational Risk:  Duties of the job present little potential for injury. Risk exposure is similar to that found in typical office settings. There is additional risk related to entering homes where health and safety may be compromised. 

Essential Functions:
The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

1. Plans, coordinates and evaluates the Community Services program in accordance with the Duxbury Senior Center five-year plan and under the supervision of the Senior Center Director.
2. Provides social work support to other departments related to older adults’ concerns and services.  Particularly, the Social Day, Home Delivered Meals and Transportation programs.
3. Provides general social work services including assessing older adults’ needs and strengths, care plan options, information and referrals, advocacy, and support to older adults and their family members through home and office visits as well as telephone contacts.  Provide follow-up as needed.
4. Facilitates and coordinates support groups at the senior center for older adults and family caregivers.
5. Designs strategies to identify and build relationships with socially isolated and/or frail older adults to access services, attain safety and autonomy and improve quality of life.
6. Compiles monthly and annual statistical reports and other data, as needed.
7. Builds and maintains good working relationships with community groups, older adult service providers, older adult housing property managers, and faith communities. 
8. Works collaboratively with all departments in coordinating special educational programs for older adults.
9. Compiles up-to-date information about older adult programs and services. Information includes transportation, food, fuel assistance, financial and legal issues, adult day care and social day programs, support groups, assisted living and nursing facilities. 
10. Represents Duxbury Senior Center on Committees and Coalitions as needed. 
11. Assists older adults with applications and paperwork for public assistance programs.
12. Collaborates in the development, implementation and monitoring of marketing plan for Community Services with the Media Coordinator and Director.
13. Documents all activities related to assisting older adults, family members and general public.
14. Mandated reporter of elder abuse and neglect.

Recommended Minimum Qualifications:

Education and Experience: Bachelor’s degree with one to three (3-5) years related work experience with older adults in a home or community setting, or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.

Special Requirements: Licensed Social Worker or similar certification preferred, valid driver’s license and pass a CORI/SORI and background check.

Knowledge, Abilities and Skill
Knowledge:  Knowledge of elder services and resources

Abilities:  Ability to interact in a positive and effective manner with people particularly older adults ability to communicate orally in a clear, and concise manner; ability to manage multiple tasks; ability to receive, understand, and execute oral, and written instructions; ability to maintain detailed accurate records, and to prepare written and oral reports. The ability to relate to older adults in a comfortable fashion with genuine interest, compassion and concern for their needs and feelings.  The ability to assess the needs and strengths of older adults.

Skill: Knowledge and demonstrated usage of personal computers particularly word processing and spreadsheet applications; excellent public relations, telephone skills and sensitivity to individual client issues.

Physical and Mental Requirements 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Demands:  Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as books, office equipment and computer paper.

Motor Skills:  Duties may involve assignments requiring application of hand and eye coordination with finger dexterity and motor coordination. Examples include operating a motor vehicle, using a personal computer.

Visual Demands:  Position requires the employee to routinely read documents and reports for understanding and analytical purposes.

Applications being accepted Aug. 23, 2021, posting open until filled.

Town of Duxbury is an EEO employer - M/F/Vets/Disabled
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