INTRODUCTION

We are seeking a friendly, organized, and dependable Front Desk Clerk to join our team at our Nampa Idaho Neighborhood Center. This position plays an important role in creating a welcoming and professional experience for patients.

The Front Desk Clerk is the first point of contact for patients and plays a critical role in ensuring a welcoming, organized, and efficient clinic experience. This position is responsible for patient reception, scheduling, registration, and administrative support while maintaining compliance with confidentiality and clinic policies. The successful candidate will have strong communication, organizational, and customer service skills and the ability to work efficiently in a fast-paced healthcare environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides Front Desk coverage and administrative support remotely for other HNC locations, as assigned or operationally needed.
• Courteously answers calls, forwards to appropriate team members, and accurately documents messages.
• Provides a wide variety of administrative and operational support for other team members as needed.
• Cooperates with other personnel to achieve department objectives and maintain good employee relations.
• Knows emergency procedures and assists guests and management as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, including the ability to effectively perform Front Desk and administrative duties remotely in support of other HNC locations using required communication, scheduling, and electronic systems.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience: High school diploma or general education degree (GED); or a minimum of one-year related experience and/or training; or equivalent combination of       education and experience.
• Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.  Fluent in English mandatory; Spanish desired
• Mathematical Ability: Calculate figures and amounts such as discounts, co-pays, coinsurance, and deductibles with the ability to provide in-depth explanations to patients.
• Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: Proficient in Microsoft Word and Outlook. Ability to learn Electronic Health Record. Ability to learn additional software programs as indicated.

PERKS

• Competitive wage
• Paid time off (PTO)
•  Six (6) Paid Holidays
•  Medical, dental, and vision insurance
•  Positive and supportive work environment
• and more