Security Supervisor - Full Time


About us! 

Cash Casinos and ACE Casino were recently acquired by a new ownership group and is undertaking a transformation and modernization of its Casino businesses located in Calgary and Red Deer. We are an Alberta-based, family-owned business looking to grow our Casino’s leadership team. Our current locations include Cash Casino Calgary, Cash Casino Red Deer and ACE Casino Calgary.  Plans are underway for the construction of a brand-new facility by the Calgary Airport. 


The Position 

This is a great opportunity to join Cash and ACE Casinos as the Security Supervisor.  The position is based in Calgary. In addition to the duties of the Security Guard, the Security Supervisor will carry out a more senior role in the Department with additional responsibilities.  

The Security Supervisor will report directly to the Security Manager. 

Key Roles & Responsibilities 

  • Report to the Manager any matters of the Casino’s interests and supply all pertinent shift reports. 

  • Ensure that the Security Department’s ‘Policies and Procedures’ and AGLC ‘Terms and Conditions’ are adhered to by all security staff. 

  • Work with Surveillance to ensure all Casino staff are adhering to AGLC terms and conditions. 

  • Training staff in the performance of their duties. 

  • Liaising with all departments to ensure a smooth operation and directing staff to assist where needed. 

  • Conduct Volunteer Cage and Count Room closing procedures.  

  • Responsible for all SE Sign-Ups. This is a Dual responsibility as well and the supervisor oversee it or do it themselves.  

  • Be present for the Volunteer Cage vault cash transfer. 

  • Be present for all terminal cassette access by Slots staff. 

  • Closing cash and coin count with Slots Supervisor.   

  • Opening cash and coin count, and other opening activities, with Slots Supervisor.  

  • TRK cassette fills.  

  • Card pick-up and delivery from and to pits.  

  • Completing Chips Runs to tables  

  • Card storage as per AGLC requirements. 

  • Card month-end inventory, drilling and shredding. 

  • Checks the electronic keypress to ensure all keys are returned at the end of the night. 

  • Conducts all functions requiring the ‘dual’ presence of authorized Slots personnel and Security (i.e.  Vault access, ‘stacker box ‘key withdrawal and retrieval, TRK access, etc.). 

  • Takes the lead in all security and medical incidents. By performing the task or leading your staff to the completion of the events investigation and documentation. 

  • Monitors the building and property for problems. Report all maintenance and inspection matters as required. 

  • Greet Patrons at front door and provide Customer Service  

  • Perform and document all Health and Safety sweeps. For all issues found, remove, replace, and or report them. 

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