Rental Operations Manager

About JM Test Systems

JM Test Systems provides calibration, test and measurement equipment, and technical services across multiple business segments and service locations. We help customers in industrial, energy, manufacturing, and other demanding environments keep critical instruments accurate, compliant, and ready to perform.

Job Summary — The Opportunity

Rental is a key part of JM Test Systems' business, and it is growing. We're looking for a hands-on Rental Operations Manager to run the day-to-day rental operation and raise quality, cut subrental spend, and bring rental processes in line with the rest of the company as we scale.

In this role, you will lead the people and processes that get equipment out the door, back in, billed, and ready to rent again. You'll manage check-out, check-in, asset management, and rental billing teams, track the numbers that show how the operation is performing, and fix problems at the root. Working closely with the Rental Director, Sales, the Calibration Lab, and Finance, you'll turn rental strategy into consistent execution at every location. You'll also put data and AI tools to work to spot problems sooner and take routine work off the team's plate.

You'll thrive here if you've run or led a rental, equipment, or logistics operation, like being close to the work, and want to grow into a bigger leadership role.

Key Responsibilities & Outcomes

·         Run daily operations. Lead check-out, check-in, shipping, and returns across all rental locations so orders ship complete, on time, and to the right place.

·         Lead and develop the team. Manage, coach, and hold accountable a team of check-out and check-in clerks, an asset manager, and rental billing specialists. Run regular 1:1s, set clear expectations, and build bench strength.

·         Keep the fleet ready to rent. Partner with the asset manager and calibration lab to move equipment through inspection, calibration, and repair quickly, cut lab aging and off-rent time, and keep availability high.

·         Drive down subrental spend. Own the subrental process from request to return. Check owned and transferable inventory before any subrental is approved, swap subrental units out as owned units free up, track subrental cost and margin by location, and bring the Rental Director data on purchases that would replace recurring subrentals.

·         Own rental quality. Make sure every order miss is logged, find the root cause, and fix it with training, checklists, or system changes. Drive down order misses, swap-outs, and credit memos, and report quality trends by location and by person.

·         Protect revenue and billing accuracy. Make sure new rentals, extensions, and final invoices are billed promptly and correctly, and drive down unbilled orders, overdue extensions, and invoice aging.

·         Run on the numbers. Track and report weekly KPIs such as on-time shipments, check-in turnaround, order accuracy, utilization, off-rent and lab aging, subrental spend, and billing turnaround. Use the data to spot problems and act on them.

·         Standardize and align processes. Own SOPs and training for the rental team, keep them current, and partner with Calibration, Sales, Finance, and other departments to align rental processes with company standards, so every location and system works the same way as the business adds sites.

·         Own the systems. Be the operational lead for rental management software, calibration and ERP systems, and inventory, keeping data accurate and supporting rollouts of new technology.

·         Put AI to work. Use AI tools such as Microsoft Copilot and Claude to automate reporting, analyze operational data, and draft and update SOPs. Find practical new uses, and help the team adopt them responsibly within company data policies.

·         Support customers and Sales. Resolve order issues, escalations, and quality misses quickly, and help Sales with availability, swap-outs, and subrental decisions.

·         Partner with the Rental Director. Turn rental strategy and fleet plans into day-to-day execution, flag risks early, and bring recommendations for improvement.

What You Bring

·         Required: 3+ years of experience in equipment rental, test and measurement, logistics, or a related operations environment.

·         Required: Experience as a lead, supervisor, or manager of an operations team, including setting expectations, coaching, and holding people accountable.

·         Required: Working knowledge of inventory or fleet operations — check-out/check-in, asset tracking, availability, and equipment turnaround.

·         Required: Comfortable with data. Strong Excel skills and experience tracking KPIs and turning reports into action.

·         Required: Experience with rental management software, ERP, or inventory systems, and the ability to learn new systems quickly.

·         Required: Strong organization, problem solving, and communication skills; able to work across Sales, Finance, and lab teams.

·         Required: Hands-on experience using AI tools (such as Copilot, ChatGPT, or Claude) to analyze data, automate reports, or write documentation, and curiosity about new ways to apply them.

·         Preferred: Bachelor's degree in Business, Operations, Supply Chain, or a related field.

·         Preferred: Experience with test and measurement or calibration equipment, multi-location operations, or rental billing/AR.

·         Preferred: Experience writing SOPs, training teams, or standardizing processes across departments or sites.

·         Preferred: A track record of reducing outsourced spend, or leading quality improvement work (root-cause analysis, Lean, or Six Sigma).

Why JM Test Systems?

This role comes with real ownership of a growing operation and a clear path to grow with it. If you've led an operations team, love fixing processes, and want to make a visible impact on a rental business that's scaling, we'd like to hear from you. Visit our careers page at jmtestsystemsllc.easyapply.co to see more opportunities.

Benefits

·         Competitive compensation

·         Medical, dental, and vision insurance

·         HSA with employer contribution

·         Paid time off and company holidays

·         401(k) retirement plan with company matching

·         Company-paid life insurance

·         Supplemental insurance policies

·         Training and development opportunities

·         Opportunities for continued growth within JM Test Systems

Equal Opportunity Employer

JM Test Systems is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Please visit our careers page to see more job opportunities.