Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Customer Care Associate to support our Operations team.
Please visit https://continentalfinancecompany.easyapply.co/ to view all of the employment opportunities that Continental Finance Company has to offer.
- Responding to inbound customer calls
and emails inquiries while providing exceptional customer service.
- Appropriately resolving complex
customer issues and complaints, including fee waivers and fee reversals,
and escalating issues to supervisor when required.
- Utilizing proprietary software to
document customer action items, notes, and consumer information changes.
- Assisting with benefit activations
requests in accordance with the Credit Protection Contracts.
- Other duties as assigned.
ideal candidate will have the following:
At least 3 years of customer care experience
Strong attention to detail and organizational skills
Knowledge of business management principles, practices, and procedures
Excellent written and verbal communication skills
Strong ability to multi-task and adapt to changing demands
Why Continental Finance?
Continental Finance Company (“CFC”) is
one of America’s leading marketers and servicers of credit cards for consumers
with less-than-perfect credit. Since the Company’s founding in 2005, CFC has
prided itself on its corporate responsibility to customers in terms of a strong
customer support program, fair treatment and responsible lending. With our
success, we have also grown into an innovative financial tech company! With a
state of the art consumer underwriting, marketing and servicing platform, we
provide a variety of services to our consumers when other financial
institutions will not accommodate them. We are proud to provide access to
credit products and excellent services to consumers who are largely overlooked
by traditional credit card issuers.
CFC is seeking bright, energetic
individuals that will help us grow and develop together! We uphold a promise to
treat our employees with the same care and concern as we do our customers. We
offer all employees competitive compensation and benefits in an exciting,
fast-paced business casual environment. Join our growing team and apply online
CONTINENTAL FINANCE COMPANY is an EEO employer - M/F/Vets/Disabled