Resident Engagement Worker

The Mustard Seed Calgary, Alberta

Do you have a heart for those experiencing homelessness?  Are you passionate about ending homelessness? Then join our Team!

The Mustard Seed is seeking a Resident Engagement Worker to join us in our commitment to helping people who are experiencing homelessness transition toward and maintain a sustainable and healthy lifestyle.  Reporting to the Resident Program Supervisor, the Resident Engagement Worker is responsible to ensure the physical, emotional, social, and spiritual well-being of the residents in our Permanent Supportive Housing program and work collaboratively with their support systems to encourage resident independence, community engagement and housing stability. Permanent Supportive Housing at The Mustard Seed provides a safe and supportive environment to all residents.   

Position Type: Part time
Schedule: Saturday – Sunday: 7am – 3:30pm
Reporting to: Resident Program Supervisor
Location: Calgary
Number of Positions to Fill: 2


  • Connecting with a specified group of residents living in supportive housing on an on-going basis to assist in building the skills of daily living;
  • Supporting the working relationship between the resident and their support network; refer the resident back to their case worker whenever possible/necessary; Ensuring clear lines of communication with outside organizations who serve the residents;
  • Referring residents to The Mustard Seed services and collaborating with those services; providing information about community supports;
  • Manage a client case load as assigned by the Supervisor of Resident Engagement;
  • Wellness checks to be conducted every 24 hours; or as required. Provide first aid as needed;
  • Advocate on behalf of residents; 
  • Documenting resident interactions, referrals, progress and any change in behavior;
  • Completing 6-month reassessments; Resident Care Plans; incident reports and daily logs in a timely manner.
  • Welcoming and supporting volunteers with events;
  • Cover Front Desk for patrols and breaks; Conduct security rounds.
  • Create surveys and flyers using Microsoft word and PowerPoint;
  • Support Property Management as needed;
  • Hosting community events; Engaging in intentional interactions with residents to build rapport and foster community;
  • Other duties as assigned.


  • Diploma or an undergraduate degree in related field;
  • Minimum of 1 year of experience working with marginalized individuals;
  • Strong communication skills and ability to work within a cross-functional team;
  • The ability to interact with a variety of individuals;
  • Strong administrative and computer skills;
  • Conflict resolution skills and ability to manage residents in crisis situations;
  • A passion to be part of ending homelessness in Alberta.


  • Lifting, standing, walking, are required as part of this role;
  • Moderate physical effort required to successfully accomplish the essential job functions;
  • Moderate to high mental effort required to successfully accomplish the essential job functions such as providing information, resolving discrepancies, responding to highly intense situations.


  • An Employment Background Check is required for all positions at The Mustard Seed
  • As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer


  • Your privacy is important to us. The information we collect is used solely for consideration for employment.
  • We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
  • Please visit our careers page to see more job opportunities.

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