Systems and Reporting Manager

Employment status: Full-Time, Salary, Exempt
Hours per week: 40
Reports to: Chief Development Officer
Location: Nashville, TN

Our Mission

Siloam Health’s mission is to share the love of Christ by serving those in need through health care. Our patients come from more than 80 countries and speak over 50 languages. Siloam’s approach to medical care provides a unique, interdisciplinary model of whole-person health care that addresses the physical, social, emotional, and spiritual determinants of health. Our staff is anchored by a multicultural primary care team that serves alongside roughly 300 volunteer interpreters, doctors, nurses, and other licensed medical specialists each year to provide comprehensive health care to Nashville’s most vulnerable.

What We Offer

Siloam Health is committed to caring for staff in the same excellent manner as we care for patients by providing the following benefits to our full-time staff:

• 100% Employer paid medical and dental insurance
• 100% Employer paid life and disability
• Simple IRA with employer match up to 3%
• HSA with up to $1,300 match by employer or FSA
• Low-cost vision insurance
• 3 weeks of PTO in the first year
• 10 Paid Holidays
• Flexible schedule 
• Limited weekends
• Diverse team and patient population
• Mission leave
• Extended Illness Benefit

 What You'll Do

The Systems & Reporting Manager will report directly to the Chief Development Officer and is responsible for maintaining the donor current operating systems, the CRM or database system, department reports and assisting with department stewardship efforts. Managing confidential materials and information will be imperative to this role.

The person who fills this role will be energized by detail-oriented work, managing and implementing systems for data collection and reporting, and working on a team focused on contributed revenue growth. Attention to detail, multi-tasking, adaptability, commitment to quality, and problem-solving are essential while working with the development team to ensure that data integrity is prioritized to create a positive impression on donors in a timely and efficient manner. This role may require direct contact with Board members and donors

Systems and Database Management 

• Oversees the integrity of donor data in the donor database and implements regularly scheduled data hygiene updates.
• Assists with CRM functions including managing portfolio functions, automations and training other staff on database functionality 
• Manages the processing of incoming contributions and implements timely gift acknowledgements while working with the Director of Finance and/or the Staff Accountant to compile weekly deposits and records of support, reconcile development records with accounting records monthly, and assembling any needs for annual audit.
• Oversees pledge process including tracking and sending donor pledge reminders and end-of-year pledge collections.
• Prepares and oversees year-end tax receipts.
• Identifies and resolves database issues or develops alternative solutions by working with CRM support and stays current with updates to the system.
• Assist with the creation and maintenance of automated workflows within the CRM.

Reporting Management

• Under the direction of the Chief Development Officer produces timely reports that convey department health and drive team member activity.
• Works alongside CRM support to produce priority metrics 
• Performs other duties as assigned by the Chief Development Officer

Who We Are Looking For

We value having an experienced team to promote whole-person care for our patients. We are looking for someone who:

Education and Experience

• Bachelor’s degree or equivalent work experience 

Qualifications

• Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values
• Willingness to serve persons with limited access to healthcare and who are from different cultures and faith beliefs
• Computer literacy and familiarity with MS Office products 
• Adherence to OSHA and confidentiality requirements
• Ability to work well in a team setting