Relationship Banker IV (North Park Branch)
FIRST BANK & TRUST Covington, LA
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JOB SUMMARY:  As a part of the customer-facing team, the Relationship Banker (RB) is the “face of FBT” for branch visitors and customers. The Relationship Banker position is an all-encompassing role which requires the associate to deliver high touch sales and service as well as process teller transactions for all customers.  This may also include supervisory responsibilities. The RB is responsible for creating and maintaining a positive customer relationship by effectively communicating a clear understanding of the benefits and features of all FBT’s products and services. The RB will engage in consultative sales and service activities and contributes directly to the success of the branch by recognizing and uncovering opportunities. The time spent performing sales, service or supervisory tasks will be determined by level and the needs of the branch which may vary by location.

 ESSENTIAL FUNCTIONS:

·        Accurately processes customer transactions, balances drawer and or vault, and maintains  safeguards against fraud or out of balance conditions

·        Demonstrates product knowledge of all deposit and lending products & services with a level of proficiency for all depository products and a referral knowledge of products & services not offered directly by the RB.

·        Balance and stock branch vault on rotation basis while maintaining effective controls.  Places orders and processes shipments in a timely manner under dual control assuring cash drawers are within cash limits.

·        Is responsible for opening and providing maintenance for any type of depository account.

·        Is capable of answering basic lending questions and processing or referring loan maintenance requests.

·        Utilizes consultative sales skills including listening carefully to customer needs and probing for needed information with needs-based questioning.  Is able to suggest products and services based upon information provided and is effective at closing the sale/cross-sale.  Follows-through         with the customer by phone, mail, and in-person visits to build and deepen the customer relationship.

·        Confidently drive sales and sales initiatives through product knowledge and high-touch customer service delivery allowing them to achieve individual and team goals.

·        Demonstrates knowledge of all digital products and channels and is capable of introducing them and assisting customers in enrollment, use, and best practice recommendations

·        Maintains adherence to all operational, regulatory and security requirements; follows directives and procedures to achieve minimal losses.

·        Adheres to regulatory and compliance criteria in regard to opening deposit accounts; adheres to operational and screening processes.

·        Adheres to all bank and branch internal policies and procedures.

·        Demonstrates and models First Bank & Trust’s core values in support of the bank’s culture.

Additional job functions:

·       Signing and wire authority equal to or in excess of Relationship Banker III as approved by Senior Management.

·       May have authority to decision overdrafts up to a specified amount.

·       Accepts and processes consumer loan applications in adherence to policy/regulations or refers applicants to a Branch Manager or Relationship Manager.

·       Performs wire transfers up to $250,000 or as approved by Senior Manager

·       In the absence of the Branch Manager, responsible for daily operations of the branch to include; assuring policy, procedures, security measures, branch balancing, oversight of branch vault and teller drawers, assures that teller work and scanning is complete and accurate.

·       Responsible for the recordkeeping as required under the Operations Procedures and audits performed as needed on a monthly and/or quarterly basis.

·       Responsible for the oversight of all account documentation to include deposit documents, NAICS codes, completion of CDD information in a timely manner

·       Assigns work to and reviews the job performance of branch personnel.  In consultation with the Branch Manager and HR, makes authoritative recommendations on the hiring, promotion, discipline or discharge of branch personnel. 

·       Conducts regular branch/team meetings to keep staff lines of communication open and to resolve problems.

·       Maintains a high level of knowledge and procedural expertise in various deposit programs to assist other Bank staff with technical problems; makes recommendations to resolve problems.

·       Demonstrates professional personal and interpersonal behavior; maintains a positive attitude; exercises sound judgment, maintains effective communications; shows initiative with customers and employees and ensures a high level of professionalism throughout the branch; promotes         team spirit throughout the Bank.


REQUIRED EDUCATION, EXPERIENCE AND SKILLS:

§     Relationship Banker IV- Five years previous RB or equivalent experience

§     High School education/equivalent or higher

§     Excellent customer service skills; enjoys working with people

§     Excellent communication both written and verbal

§     Professional appearance and manner

§     Cash handling, sales and customer service background

§     Energy, Drive, Ambition

§     Learns From Mistakes

§     Putting People at Ease

§     Gets Information, Making Sense of It; Identifies problems and finds solutions

§     Knowledge: Trade and Business

§     Maintains Clear Communication with Customer

§     Thorough knowledge of bank products and services 

§     Possesses good organizational and time-management skills and the ability to see a project through to completion with minimal supervision.

§     A thorough knowledge of customer service/teller operations to coordinate the daily functioning of the Branch.

§     May act independently, within the limits of Bank policy and the guidelines set by the Branch Coordinator, in carrying out all assigned responsibilities and duties.

 

Physical Demands- While performing the duties of this job, the employee is regularly required to stand; walk; sit; use of hands and fingers to feel or handle equipment and files; reach with hands and arms and talk and hear.  The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl.  The employee must regularly lift and/or move up to 5 pounds.  The employee occasionally lifts and/or moves up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment- The work environment of Relationship Banker may be at desk or behind a Teller line in plain view for immediate customer service.  The environment can get noisy during pay days and holidays.  All areas are air conditioned and heated.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


FIRST BANK & TRUST is an EEO employer - M/F/Vets/Disabled
 
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