Front Desk Agent
Front Desk Agent
35 Hours per Week
About Ronald McDonald House Alberta
Ronald McDonald House® Alberta supports families who must travel for vital medical treatment for their seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton, Red Deer, and Medicine Hat provide private family suites, warm meals, community support, and a home-away-from-home during incredibly difficult times. Each year, thousands of families from nearly 300 communities across Alberta stay with us—saving millions of dollars in accommodation and meal costs and finding strength in being close to their child and each other.
Why Choose Ronald McDonald House Alberta?
"I love being a part of a global community while also leading locally to strengthen families and promote healing when children need healthcare."
~ Caitlin, employee since 2024
Explore more employee quotes on our Careers page.
Your Role
Reporting to the General Manager, the Front Desk Agent (Family Services Coordinator) will be responsible for working with all Ronald McDonald House Alberta families to ensure they have accommodations, general office administration, room check-ins/checkouts, and general tidying of the of the House.
This is a temporary position based out of the Red Deer Ronald McDonald House, working 35 hours per week for a minimum of 8 weeks. The position will start as soon as possible and is expected to end by August 30, 2026. The shifts for this role will fall between Monday-Sunday between 7:00am and 9:00pm. Hours are subject to change based on operational needs.
This position is made possible in part by the Canada Summer Job Grant. As such, applicants must be between 18 and 30 years of age and a Canadian citizen, permanent resident, or a person on whom refugee protection has been granted.
Why This Role Matters
For many families, you’re the very first friendly face they meet when they walk through our doors. The way you welcome them, listen, and help with the little details of the day can bring comfort during a really stressful time. With every check-in, question answered, and quiet moment of support, you help families feel cared for and at home—so they can focus on being close to their child.
Your Key Responsibilities
Family Support
Support Family Services team with family check-in and check-out, and process room payment
Communicate House information and policies
Respond to family queries and concerns.
Identify, respond to, report and record emergency and risk situations in the manner communicated in training and in the emergency procedures manual.
Ensure adherence to House policies by registered guests and/or their approved visitors.
Accept and receive monetary and gift-in-kind donations.
Greet all visitors that arrive at the House.
To remain on their shift until replacement staff have arrived.
Assist with additional tasks and projects as needed
Program Support
Liaise with Home for Dinner and Helping Hands groups and support.
Meet and greet volunteer groups, provide group orientation, collect paperwork and provide tours.
Ensure all equipment is properly cleaned and all areas of the facility used by groups have been tidied.
Support other House Programs such as Pet Therapy, Shuttle, and Rejuvenation
Support Development team at events, making donor phone calls, and writing thank you cards
Volunteer Support
Assign tasks to volunteers as necessary.
Update volunteers on new procedures and programs/services.
Ensure volunteer time is utilized in an efficient and effective manner.
Value, respect and recognize the contributions of volunteers.
Train and orientate new volunteers.
Required Qualifications
High school diploma.
Strong interpersonal skills; capable of working with a variety of people.
Minimum 6 months administrative experience is preferred.
Strong computer skills with experience working with a database.
Comfortable working in a fast-paced environment.
Ability to flexibly complete tasks based on priority.
Ability to problem solve and use critical thinking skills.
Must provide a clear criminal record check
What we Offer
We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy:
Comprehensive Compensation & Benefits
Competitive wage
Employee and Family Assistance Program (EFAP)
Growth & Development
Training and development opportunities
Opportunity to participate in cross‑functional committees
Flexibility & Well‑Being
12 recognized statutory holidays
Financial Wellness
Financial Wellness sessions
Culture & Community
A values‑driven culture where people come first
Social events and team‑building activities
Our Commitment to Diversity, Equity, Inclusion & Cultural Safety
Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.
Note first review of applications will be on May 12, 2026, applications will be accepted until the position is filled.
Thank You
We thank all candidates who apply; however, only those selected for interview will be contacted.
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