Full Time Universal Banker I

QNB Bank Coopersburg, Pennsylvania

Full Time Universal Banker I



1.       Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.

2.       Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.

3.       Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.

4.       Opens, closes, and services every type of deposit product.

5.       Perform branch functions requiring an in-depth knowledge of branch transactions. Functions may include but are not limited to: servicing all new deposit products, preparing CTR reports, service ATM, take and disburse consumer loans, and ascertaining customers’ needs.

6.       Assists in the training of personnel and may be a member of a committee (i.e. Branch Operations Committee) and train personnel on the information obtained from attending committee meetings.

7.       Processes and prepares branch cash and settlement.

8.       Able to efficiently and effectively process all teller transactions while accurately balancing cash drawer at the end of the day.

9.       Able to effectively and professionally run the Branch in the absence of Branch Manager and Assistant Manager; including knowledge of opening and closing of branch if necessary.

10.    Able to relate to other people beyond giving and receiving instructions.

11.    Supportive of community through involvement and participation in local volunteer and/or charitable organizations.

  1. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.

13.   Assumes additional job-related duties as requested.




1.       Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.

2.       Must be proficient in all aspects of job.

3.       Regularly required to stand for prolonged periods of time – all day if necessary.

4.       Successful in motivating team members in all aspects of QNB’s Service Excellence.

5.       Must complete Universal Banker I certification requirement within 18 months of hire.

6.       Ability to lift and maneuver 25-30-pound coin bags.

7.       Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.

8.       Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent (completion of some college courses preferred but not required).

9.       Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.

10.   Must fulfill re-certification of Universal Banker I requirements annually.

11.   This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. 

12.   Completion of PA Association of Notaries course and maintain active PA Notary.



1.       Successful completion of Fundamentals of Banking and Consumer Lending.

2.       Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns.

3.       Proficient knowledge and understanding of the proper use of TCR (teller cash recycler).  


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