Full Time Universal
GENERAL DUTIES AND RESPONSIBILITIES:
Q2 Service and Sales programs with creativity and energy such that goals are achieved,
and quality standards are met or exceeded. Takes personal
initiative and is a positive example for others to emulate.
Builds customer relationships by being accountable for
representing QNB to the customer in a courteous, confidential, and professional
manner, and for providing prompt efficient and accurate service in processing
transactions through consultative selling and cross-selling in a positive
Evaluates customer needs through the use of open-ended
questions and refers customers to the appropriate resource.
closes, and services every type of deposit product.
Perform branch functions
requiring an in-depth knowledge of branch transactions. Functions may include
but are not limited to: servicing all new deposit products, preparing CTR
reports, service ATM, take and disburse consumer loans, and ascertaining customers’
Assists in the training of personnel and may be a member
of a committee (i.e. Branch Operations Committee) and train personnel on the
information obtained from attending committee meetings.
Processes and prepares branch cash and settlement.
8. Able to
efficiently and effectively process all teller transactions while accurately
balancing cash drawer at the end of the day.
Able to effectively and
professionally run the Branch in the absence of Branch Manager and Assistant
Manager; including knowledge of opening and closing of branch if necessary.
to relate to other people beyond giving and receiving instructions.
11. Supportive of community through involvement and participation in local
volunteer and/or charitable organizations.
assigned compliance training in a timely manner and demonstrates ability
to apply training to their duties and responsibilities.
Assumes additional job-related duties as requested.
REQUIRED TRAINING, EXPERIENCE AND
Interpersonal skills to represent the Bank in a positive
way when dealing with both internal and external customers.
Must be proficient in all aspects of job.
required to stand for prolonged periods of time – all day if necessary.
Successful in motivating team members in all aspects of
QNB’s Service Excellence.
Must complete Universal Banker I certification requirement
within 18 months of hire.
Ability to lift and maneuver 25-30-pound coin bags.
Communication skills that model QNB’s sales efforts; including the ability to identify
and fulfill customers' current and future needs.
Requires strong reading, writing and arithmetic skills. Completion
of high school, vocational training or equivalent (completion
of some college courses preferred but not required).
Fulfill QNB compliance in operations
and security procedures by adhering to government regulations, QNB policy, and
Must fulfill re-certification of Universal Banker I
This position requires compliance with the
S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing
employment is contingent upon meeting all such requirements, including acceptable
background investigation results.
Completion of PA Association of Notaries course and
maintain active PA Notary.
TRAINING, EXPERIENCE AND EDUCATION:
Successful completion of Fundamentals of Banking and Consumer
Must have strong product
actively champion and
coach for Q2 Sales and Service, referrals and product campaigns.
Proficient knowledge and understanding
of the proper use of TCR (teller cash recycler).