Director of Communications

ArtsQuest Bethlehem, PA

Director of Communications

Reports to:  Chief Operating Officer

Direct Reports:  Public Relations Coordinator

Position Overview:

The Director of Communications is a liaison for all ArtsQuest communications needs, both internal and external as well as for all media relationships; responsible for working with the Chief Operating Officer and Director of Marketing to develop Public Relations strategies, outreach, and messaging, and preserving ArtsQuest’s rich history and brand through the organization’s archives. 

Position Responsibilities:

  • Principal point of contact for all ArtsQuest-communication needs; promote and advertise ArtsQuest’s entertainment programs and events.
  • Responsible for public relations strategies and outreach including news release development, media pitching and select promotions.
  • Oversees and contributes to the writing and editing of news releases, publications, brochures and copy for ArtsQuest’s websites.
  • Work with Director of Marketing to establish deadlines and announcement calendar for publications, websites, programming announcements, ticket on-sales, and similar initiatives.
  • Works with Marketing, Sponsorship, Advancement, and other departments to develop public relations initiatives and strategies that assist in event promotion and strengthening the organization’s nonprofit messaging.
  • Works with the Chief Operating Officer, Chief Programming Officer and Director of Marketing on the preparation of public relations content for materials needed for all ArtsQuest events and venues.
  • Assists the Marketing Team in the production of bi-monthly and monthly publications, both digital and print; gathers news, coordinates news staff, takes pictures, edits, writes, proofreads; works with contributing writers and photographers, graphic designers and interns to develop articles from original ideas to completed projects. 
  • Gathers news, coordinates news staff, edits, writes, proofreads; works with contributing writers and photographers, graphic designers and interns to develop articles from original ideas to completed projects.  
  • Provides oversight of substantive editing of articles and publications.
  • Oversees the Public Relations account (Cision) and media databases.
  • Responsible for negotiating, drafting, and reviewing contracts with outside/freelance writers.
  • Works with the Volunteer and Internship Programs Manager in the selection and development of Public Relations interns.
  • Collaborates with members of the Sr. Management Team and President and CEO to write and edit communications plans for select initiatives, i.e. strategic planning, crisis communications, staff introductions in the media, changes in leadership, etc.
  • Assist Grants Administrator with grant aggregation and writing process. 
  • Oversees historical archives in print, electronic or physical format.
  • Liaison to the Public Relations Committee.
  • Oversees the work of, mentors and coaches the Public Relations Coordinator and Public Relations Interns. 
  • Other duties as deemed necessary to successfully fulfill the roles and responsibilities of this position. 

 Knowledge, Skills and Abilities Required:

  • Degree in Communications, Public Relations, Marketing, or related field and/or 7 to 10 years leadership experience in a related field. 
  • Outgoing, approachable, and dynamic relationship builder; a strong communicator, excellent oral, written and interpersonal skills; ability to positively interact with a wide variety of people, including communication with all levels of the organization, sponsors, patrons, the media, members, and volunteers, both verbally and in writing.
  • Ability to engage, listen, understand, and relate to community groups of varied interests and then reflect understanding of interests through all avenues of communications.
  • Excellent communication skills; verbal, written and interpersonal; ability to professionally interact with people, handle confidential information, tough situations, issues, and remain calm and level-headed in emergency situations. 
  • Previous experience with writing for print, web, blogs, press releases, publications, etc. 
  • Extremely well-organized; ability to function easily in a fast-paced, ever changing, deadline-driven work environment; exceptional time-management or project management skills.
  • Proficiency in Microsoft Office Suite, i.e. Word, Excel, Power Point, Outlook, and Publisher required; knowledge of Raiser’s Edge or another similar Sponsor/Donor software is helpful.
  • Collaborative work style.
  • Established record of innovation and creativity; exceptional problem-solving abilities, process- and goal-oriented.
  • Ability to identify promotional and communication opportunities in the marketplace and the creativity to develop and fill them.
  • Organizational skills and an ability to make sound communications and business decisions. 
  • Exceptional customer service skills.
  • Experience leading and directing a team of creative individuals, interns, contract writers, and photographers is essential. 
  • Personal vehicle and valid driver’s license required to enable travel to and from business meetings, between our facilities, to off- and on-site meeting locations.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate, either verbally and/or in writing. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee frequently is required to lift to 10 pounds frequently, and up to 25 pounds occasionally, with or without reasonable accommodation.

Employee is frequently required to travel between our facilities, all within 1 mile of one another using reliable transportation as well as to meet with media representatives. Employee may be frequently required to travel offsite for business meetings as needed.

Employee may often be required to flex their schedule to meet with or respond to media inquiries, interview artists, connect with other members of the organization and support our festivals and events.  Employee may also be required to take calls outside of normal office hours to respond to requests for information. 

Other Duties: 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions:

Working sometimes long and unusual hours especially during festivals and events, including evenings, weekends, and holidays is common:

  • Hours of operation can vary dependent on scheduled festivals and events.
  • Workplace can include an office environment indoors year-round, outside during festivals and events when needed, or virtual communication with others via Zoom, Skype, Teams, or by phone, etc.


Position Type/Expected Hours of Work
This is a full-time position. Normal business hours are Monday through Friday, 8:30 a.m. to 5 p.m., however the employee must be willing and able to work outside normal business hours in order to support our events and activities throughout the year as needed, especially during the summer season. Reliable transportation is a must.

The following qualities are desirable, but are not required:

·        A passion for the arts, music and cultural programs.

·        Previous Marketing or Public Relations support experience.

·        Experience working in a non-profit environment.


Work Culture:

ArtsQuest has a culture of CARES; Creativity, Adaptability, Risk Taking, Evaluation and Sustainability; In order to be successful at ArtsQuest you must be flexible, willing and able to take ownership, and make significant contributions to the success of the organization:

  • We value a collaborative work style as well as the ability to work cross-functionally.
  • We not only work in a performing arts center, a cultural center, an office environment in close vicinity with other staff members, across multiple buildings, we also work outdoors in all types of weather during festivals and events and communicate virtually and by phone as needed.
  • We sometimes work long and unusual hours, including evenings, weekends and holidays as needed to support our festivals and events.


Salary and Benefits:  A salary range has been established and will only be discussed with qualified candidates. Salary will be commensurate with experience. Benefits include medical, dental, vision, term life, and disability insurance, as well as a 403(b)-retirement savings plan, paid time off, sick time as well as discounts on select organizational programs and events.

FLSA Status:  Exempt

ArtsQuest and the ArtsQuest Foundation are Equal Opportunity Employers


Note:  Please follow the instructions for applying by completing an online application, answering the pre-screen questionnaire, uploading your resume and cover letter.  When completing your application please upload three writing samples of previously published work (press release, blog, web and editorial content) by attaching them (in the section immediately following your work history) for our review and consideration.  Incomplete submissions will not be reviewed.    Thank Q!  


ArtsQuest and the ArtsQuest Foundation are Equal Opportunity Employers

ArtsQuest is an EEO employer - M/F/Vets/Disabled
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