Implementation Specialist

Pitt Meadows, BC Full-time

Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where Doing Right by People is our purpose.

With clients of all sizes from coast to coast and more than 300 employees, we currently have an exciting opportunity on our Implementation team for the right candidate. Because when it comes to great people, there’s always room for one more.

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

The Implementation Specialist manages new client expectations with a high level of service and support in response to implementation needs, regardless of account complexity. They manage the set-up of Payworks workforce management solutions for new customers, taking the client from the close of the sale to the pass off to their assigned Client Service Representative. 

With an accelerated understanding of workforce management demands, the Implementation Specialist interprets and determines the needs of the client while using project management skills to complete implementation effectively and efficiently.

WHY YOU SHOULD CHOOSE PAYWORKS
  • Comprehensive employer paid benefits for you and your family and excellent pension plan with employer contributions.
  • Plenty of professional development opportunities.
  • Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”. 
  • Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
  • Cool perks – Annual wellness subsidy, Costco membership, fun office environment and events, regularly scheduled fitness classes, and more!
PROVIDE AN EXCEPTIONAL CLIENT EXPERIENCE – IT’S WHAT YOU’LL DO
  • Build client relationships – Payworks takes pride in delivering superior client service to businesses across Canada, you will provide advice and guidance on our product. Through needs analysis, you will uncover client requirements using effective probing techniques, active listening, and communication skills while identifying any issues or opportunities which arise from client queries. Initiate the system user relationship with the client administrator of Payworks product.
  • Implement great products – Facilitate the client implementation, from data entry and training to equipment delivery. Gather and use the product input requirements specific to each client, enter information and data to maintain integrity that affects the product efficiency and reliability. Administer the database set-up using keen attention to detail to ensure the accuracy of all entered data.
  • Work with a team – Liaise with the Sales team in managing the prospect/client relationship from introduction to sale closure and effective/easy client setup. Communicate effectively with all functional areas of Payworks pulling together all resources available to grow the business and meet company objectives.
  • Enhance your career – We are committed to providing opportunities for personal growth and development that encourage our people to excel and make a real difference throughout their career journey. Providing a solid training experience to set you for success! 
WHAT YOU’LL NEED TO SUCCEED
  • Post-secondary degree or diploma or related studies and/or equivalent combination of education and experience. 
  • Previous experience implementing workforce management solutions or similar project planning is consider a strong asset.
  • Previous knowledge of Payworks product or related exposure of comparable solutions as Payroll, Absence Management, Time Management and HR module is preferred.
  • Strong planning and organizational skills with the ability to handle multiple demands concurrently, work independently, and demonstrate resourcefulness. 
  • Accelerated needs analysis skills with the ability to effectively present and discuss intangible services and solutions with clients. 

We are proud to support a Flexible Work Plan that allows employees, in collaboration with their leader, to choose the work location that best suits their work and lifestyle. The Implementation Specialist reports into the Payworks office in Pitt Meadows, however has the option to work remotely, in the office or on a hybrid work model. Individuals working in the office and/or conducting in-person business operations must be fully vaccinated. Anyone unable to obtain a COVID-19 vaccine for a reason related to a protected ground set out in applicable provincial Human Rights Legislation may request an accommodation.

Payworks is committed to providing an inclusive, accessible environment, and collaborating with employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. Payworks welcomes and encourages applications from all persons. Individuals applying for employment with Payworks may request accommodations at all stages of recruitment and employment from Human Resources.

Please visit our careers page to see more job opportunities.

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