Sales Associate (Direct to Consumer)


Position Title:  Sales Associate (Direct to Consumer)

Division: Administration

FLSA status: Non-Exempt

Location: Gardena, CA

Reports to: Sales Manager



DDC is growing rapidly, and our customers need fast and accurate solutions for their life-changing challenges and questions related to paternity or other family relationships. The role of the Sales Representative (Direct to Consumer) is DDC’s premier sales position.  From 8am to 8pm Monday through Friday, our global customers call us for answers about relationships that they use for immigration, surrogacy, or simply confirming the father of a child. The successful candidate for this role determines the services our clients require, charts their course through the testing process, and closes the sale. Income is not capped, and six-figure upside is achievable—it is determined by your own skills and motivation.

We had superior growth last year, and are pushing for more in 2020.  We need diligent, trainable reps to support the expansion.  Successful reps are up and running in less than three months.


General Topics

  • Inbound call center working with warm, targeted leads.  No cold calling required.
  • Compensation consists of an hourly wage with the potential to earn large monthly, quarterly, and annual bonuses.  Quarterly and annual bonuses are uncapped once quota is achieved.
  • The hours for this role are from 11:00 am to 8:00 pm. There is ability to move to other shifts based on availability, as the department operates between 8:00am to 8:00pm.
  • Department culture and dress code are both comfortable, but always respectful and professional.


  • Handle inbound calls and sell a solution for each customer’s requests.
  • Accurately complete all casework, and ensure adherence to HIPAA guidelines.
  • Assertively follow up with open cases and pursue the sale of DDC services.
  • Identify and escalate priority issues, as required.



  • One to two years of experience in a direct-to-consumer or call center sales role.
  • Superior communication skills, and the ability to finalize sales.
  • Collaborate and work effectively with others.
  • Self-motivated to interact with customers and to diligently pursue sales.
  • Ability to multi-task and effectively prioritize to meet deadlines and deliverables.
  • High attention to detail, ensuring accuracy of all casework.
  • Proficient in office and email/text software.



Due to the sensitive nature of our business, it is imperative that each Team Member is of high integrity and able to keep work-related issues confidential.


DNA DIAGNOSTICS CENTER INC is an EEO employer - M/F/Vets/Disabled
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