Payments Assistant

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Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.  

Our values of advancing equitable access, elevating all voices and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.   

Our vision is to break the cycle of poverty one neighbor at a timeThrough safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and carefinancial empowerment, positive youth development, and career pathways.  

WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference. 

WCAC’s Low Income Home Energy Assistance Program (LIHEAP), best known as fuel assistance or home heating assistance, helps homeowners and renters pay home heating bills, past due balances on utility bills, and in some cases receiving forgiveness credit and making monthly payments. Financial assistance is available for income-eligible households to help pay home heating bills between November 1 – April 30 of each year.

WCAC seeks to hire a Payments Assistant/Vendor Contact to join the payments team to complete vendor payments for the heating assistance program, LIHEAP.  This includes entering data for individual fuel deliveries, updating annual consumption data and serving as a liaison between vendors and clients in order to facilitate the remediation of heating emergencies in a swift and timely manner.

This is a full-time position offering an excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.

Qualifications:

  • High School Diploma or equivalent required. Bachelor’s degree preferred.
  • Strong analytic and computer skills including knowledge of Microsoft Office.
  • Ability to learn the program procedures, regulations, and systems utilized within the Agency.
  • Good written and verbal communication skills.
  • Excellent customer service skills
  • Bilingual ability a plus.

Other Requirements:

  • Must have reliable transportation.
  • May be asked to work extended hours during the peak of fuel season.

Duties and Responsibilities:

  • Communicate program and payment information to vendors and clients by obtaining billing, performing calculations, checking for uniformity, and sending eligibility notifications and commitments to vendors.
  • Serve as a primary telephone contact with program energy vendors in authorizing emergency fuel deliveries and services and responding to vendor inquires.
  • Be knowledgeable about our energy vendors’ billing systems to determine allowable payments as mandated by LIHEAP eligibility requirements. 
  • Assist in the development and management of vendor delivery and services authorization system, including the maintenance of appropriate logs, records, and files.
  • Assist in the development of emergency system for prioritizing and expediting services to participants experiencing heating emergencies.
  • Compile regular statistical and fiscal reports on financial obligations to vendors.
  • Support donated funds/emergency payment process as needed.
  • Be knowledgeable about our federal and state Energy Assistance programs and LIHEAP eligibility requirements.
  • Be knowledgeable about our agency’s system for processing fuel assistance applications from intake through certification.

Send cover letter and resume specifying position via email to hr@wcac.net or to the Human Resource Department, Worcester Community Action Council, 484 Main St, #200, Worcester, MA 01608. Deadline to apply is May 21, 2021.

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.  

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