Training Administrator


Job Summary

The Training Administrator is responsible for the overall Training Program for the Bank.  This position will partner with functional area leaders to assess training needs and deliver appropriate content.  The Training Manager will proactively manage the Learning Management System (LMS) of the Bank, including the vendor responsibility and relationship.

Essential Functions include the following. Other duties may be assigned.

  • Develop, implement, and maintain the Training Program of the Bank.
  • Responsible for managing the LMS and the vendor relationship, including the contract and renewals.
  • Develops, sources, and outsources content creation and delivery in support of the Training Program.
  • Partner with each department to help develop and maintain job-specific, new-hire training plans and to assist with keeping job training materials and communications up to date.
  • Participates as a front-line partner in testing, implementation, and execution of new initiatives.
  • Product owner for Citizens SharePoint site.
  • Maintains knowledge of industry regulations, ethics, bank products and services, bank policies and procedures, front-line and support position responsibilities.
  • Completes all required annual compliance training including BSA.



Bachelor’s degree, or equivalent combination of education and relevant experience.

Training and Experience

  • Minimum 2 years of facilitation experience in the Financial Services sector or 4 years of systems training experience in another field
  • Minimum 2 years of experience in Content Management
  • Thorough knowledge of learning concepts, training and development methods and techniques
  • Excellent written and verbal communication skills, including strong presentation skills.
  • Strong computer skills including general knowledge of banking software and proficiency with Microsoft Office Suite.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; sit; reach with hands and arms; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds.  Work involves extensive use of computers and may include occasional pushing, pulling, or carrying objects weighing up to 25 pounds.  Must be able to speak clearly and hear and understand normal conversations in person and over the phone.  The noise level in the work environment is usually moderate.

Expected Hours of Work

This is a full-time position, and the normal hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.  Flexibility may be required to accommodate early and/or late training sessions.

This position will be based at a specific bank location but will require the flexibility to travel between the bank’s branches as needed.  Some out-of-the-area and overnight travel for conferences may be expected.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.



CITIZENS BANK & TRUST CO is an EEO employer - M/F/Vets/Disabled
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