Solution-Based Casework (SBC) Conference Facilitator

Arab American Family Support Center Bronx, NY $50000.00 per year

JOB TITLE: Solution-Based Casework (SBC) Conference Facilitator


REPORTS TO: Program Director



The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Across our eight locations, we empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in the community. While we support anyone who walks through our doors, over nearly 25 years, we have developed expertise in serving the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.

AAFSC works across four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our ultimate goal of strengthening families. AAFSC promotes mental and physical wellbeing, food security, healthy relationships, and family reunification. We get our families ready to succeed, work, and lead productive lives. We prevent domestic violence, child abuse, and neglect by counseling families, offering case management services to victims of violence, and cultivating healthy relationship skills in young people. Finally, AAFSC communicates the needs of the marginalized, amplifying their voices for increased impact.


The SBC Conference Facilitator will be accountable for providing day-to-day support, leadership, and supporting quality case practice to the Preventive Services program and staff.

The role entails strong administrative, engagement, and management skills including strategic planning, resource allocation, and coordination of government agency requirements. Tasks include facilitating and tracking all types of conferences along with the Family Assessment and Service Plan (FASP) reports, as per ACS, coordinating with families, staff, and collaterals by using the Family Team Conference Model to ensure the safety and well-being of each child in the home

A successful person in this role will be organized, professional, empathetic, and detail oriented, will thrive under pressure, and be willing to work on multiple projects. A commitment to immigrant, refugee and low-income communities will also be essential for success in this role as the facilitator will be assisting the staff and clients in navigating the systems and connecting families and staff with culturally appropriate services to strengthen the dynamics of the family as a whole using an Evidence and strength-based approach.

The Conference Facilitator (SBC) supports a Solution Based Casework (SBC) practice model. SBC is based on three theoretical foundations: family life cycle theory, relapse prevention/CBT theory, and solution-focused family therapy. Partnership with families in each and every case is critical to reducing risks and solutions should utilize prevention skills to achieve those goals.


Conference Facilitation

• Schedule and facilitate all Family Team Conferences (FTCs) between families and Case Planners (CP).

• Maintain detailed notes of each FTC and upload into Preventive Organization Management Information System (PROMIS) and Connections

• Support pre-facilitation meeting with Supervisor, CP, and Case Aide (CA) in preparation for FTC and provide feedback as needed

• Participate in all Elevated Risk Conference (ERC) and Child Safety Conferences for each team

• Ensure FTC is conducted prior to Family Assessment and Service Plan (FASP) due date

and run FTC Aggregate Case Summary Case Details

• Communicate with the Quality Assurance and Improvement (QA/QI) specialist about FTC updates related to Preventive Measurement Assessment System (PAMS) scoring

• Advocate for higher level services needed for cases/clients

• Support debrief following FTCs, follow up with progress with goals after conference

• Identify and share culturally sensitive services and referrals

• Communicate with other Conference Facilitators to ensure full coverage of cases

• Participate in weekly supervision and monthly team meetings

• Appropriately follow incident reporting procedures.

Ambassador & Champion

• Every AAFSC team member serves as an ambassador of the organization and champion of AAFSC’s mission, vision and values. This includes the following:

• Cultivate relationships on behalf of and in support of the organization in partnership with Senior Leadership and the Resource Development team. This includes being sensitive to and aware of others, providing every client, partner and participant with high-quality service, professional communication, and follow through, and always keeping Senior Leadership and the Development & Communications team aware of any opportunities, challenges, or updates.

• All team members are expected to support the Resource Development team with any requests in a timely manner, including, but not limited to: grant applications, reports, attendance at meetings, hearings, or other events, and sharing of AAFSC social media, flyers, and other externally-facing communications.

• Always act with integrity, positivity, dedication, and professionalism within the office and externally. This includes, but is not limited to, email communication, verbal communication, communication with colleagues and peers, communication with clients, or communication with external partners or agencies.

Other duties & responsibilities

• Participate in weekly supervision and monthly team meetings

• Be willing to travel to family's homes to conduct conferences

• Fill in for home visits as needed

• Willingness to work some evenings and weekends

• Strong verbal and written communication skills


• Bachelor’s in social services (e.g. social work, psychology, sociology) or a related field;

master’s degree preferred.

• Minimum two years of experience with child welfare casework preferred

• Strong facilitation and interpersonal skills

• Strong verbal and written communication skills

• Bilingual or multi-lingual fluency in Arabic, Bangla/Bengali, Russian, or Uzbek strongly preferred

• Knowledge of child welfare system and regulatory procedures for child welfare facilitation

• Knowledge of Evidence Based Models

• Strong understanding of systematic approaches for engaging families in team conferences

• Ability to develop and sustain relationships with programs and clients

• Experience working with various stakeholders and developing collaborative relationships

• Strong attention to detail and maintain accurate well-organized records

• Ability to work independently and in teams

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply.

Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled
By clicking the button, I agree to the GetHired Terms of Service member? Login to Apply