Patient Accounts Specialist

EMERGICON LLC Terrell, Texas

The Patient Accounts Specialist is responsible for negotiating payment and/or payment plans on past due accounts while collecting the maximum amount of overdue funds from patients. The Patient Account Specialist is also responsible for handling patient/vendor inquiries related to insurance billing and outstanding balances.


  • Responsible for answering high-volume incoming calls for claims-related and statement inquiries from patients, insurance companies and law offices 
  • Responsible for making outbound calls on delinquent accounts in an effort to resolve the account via patient payment
  • Process credit card and ACH transactions
  • Follow all state and federal collections and HIPAA laws
  • Other duties as assigned


  • High School Diploma or equivalent (GED)
  • A minimum of 6 months of related work experience in a call center/medical collections environment
  • Excellent oral and written communication skills to effectively communicate with customers and all levels of management
  • Ability to prioritize, problem-solve, and multitask. Good interpersonal skills with the ability to work cohesively within a team environment
  • General computer skills with working knowledge of word processing, spreadsheet, and email applications
  • Bilingual English/Spanish preferred

Emergicon requires satisfactory pre-employment drug screen and background check.

EMERGICON LLC is an EEO employer - M/F/Vets/Disabled
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