Patient Accounts Specialist (Medical Collections)

This position is responsible for negotiating payments and/or setting up payment plans on past due accounts from patients.  The Patient Accounts Specialist is also responsible for handling patient/vendor inquiries related to insurance billing and outstanding balances.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Responsible for answering high-volume incoming calls for claims-related and statement inquiries from patients, insurance companies, and law offices
• Responsible for making outbound calls on delinquent accounts in an effort to resolve the account via patient payment
• Process credit card and ACH transactions
• Follow all state and federal collections and HIPAA laws
• Other duties as assigned

EDUCATION & EXPERIENCE
• High School Diploma or GED required
• Minimum 6 months of related work experience in a call center, medical collections, or patient‑accounts environment

KNOWLEDGE, SKILLS & ABILITIES
• Strong oral and written communication skills; able to interact professionally with patients, guarantors, insurers, law offices, and internal teams
• Excellent customer service and interpersonal skills; capable of handling high-volume inbound and outbound calls
• Ability to prioritize, problem-solve, and manage multiple tasks simultaneously
• Proficient with general computer applications (word processing, spreadsheets, email)
• Comfortable processing payments (credit card, ACH) and managing payment plans or account settlements
• Knowledge of medical collections practices and familiarity with relevant regulations (collections law, HIPAA compliance)
• Professional phone etiquette and ability to maintain composure under pressure

This is a commission-based role with a set pay rate of $15.00 per hour during training. After training, pay rate is $13.00 per hour base + commissions.

Emergicon requires satisfactory pre-employment drug screen and background check.