Ticket Sales/ Guest Services

The Guest Services - Ticket Sales Team will provide exceptional customer service while answering questions and performing accurate sales transactions for resort amenities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Welcome guests with a smile and the “I promise to CARE!” attitude. Act as an ambassador for the resort by communicating information on amenities, points of interest, scheduled events, pricing/discounts, merchandise, and hours of operation.
• Answer all guest questions, find resolutions to concerns, and solicit feedback. If asked a question and unsure of the answer – find someone who can help!
• Use proper telephone etiquette to assist customers, take complete messages, and refer inquiries to the appropriate department.
• Complete sales transactions for Snow Sports/Tubing, Adventure Park, special events, rental equipment, or lessons in a fast-paced environment.
• Operate a cash register and/or POS system to compute sale prices, total purchases, process cash or credit payments, and provide customers with proper sales receipts and change.
• Ensure accurate records of sales transactions and/or refunds in accordance with resort and department policies.
• Maintain knowledge of resort and department policies regarding payments, exchanges, and security practices.
• Monitor merchandise, retail areas, and customers for any suspicious activities, following appropriate protocol for theft, including notifying a supervisor or security.
• Collaborate with all resort departments to ensure guest satisfaction, including Snow Sports, Annex Office, Hotel Front Desk, and Security.
• Set up displays or arrange merchandise on counters, tables, or racks to promote sales.
• Keep the retail area clean and free of debris by performing light housekeeping duties as assigned.
• Report for scheduled shift in appropriate uniform and nametag.
• Abide by department, resort, and company policies, procedures, and safety rules at all times.
• Perform all other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic technical skills required to operate cash register/POS system, calculator, and credit card machine; prior computer experience required.
• Strong attention to detail to ensure accuracy of transactions in a fast-paced environment while handling multiple priorities with a high degree of professionalism.
• Verbal and written communication skills to interact with guests and associates at all levels, as well as read and interpret instructions or policies.
• Demonstrate a firm, consistent, and courteous attitude in order to gain respect and cooperation from the public.
• Ability to use independent judgment to make sound decisions that conform to department/company policies while resolving customer issues or handling unique situations in the absence of direct supervision.
• Desire to function in a team environment with a positive attitude, fully cooperating with other associates and adhering to rules and regulations to ensure the successful operation of the facility.

EDUCATION and/or EXPERIENCE
• High school or GED equivalent preferred.

PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand, walk, and reach for extended periods of time.
• Ability to bend, squat, kneel, stretch, and climb without difficulty.
• Must be able to lift up to 25 pounds without difficulty.
• Flexibility to work evenings, weekends, and holidays required, with the willingness to flex up or down in scheduled work hours (based on business need).