Customer Service

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The Customer Service Representative creates orders in GEC operational software, prints regulatory paperwork, maintains client-related databases manage and promote growth in a designated house accounts, and works with multiple departments, and communicates with clients regarding requested services.

·         Create work orders and print regulatory paperwork for all scheduled jobs and ensure accuracy prior to use on-site or in the field.

·         Respond timely and accurately to customer inquiries and process order requests according to established standards.

·         Develop relationships with all accounts and work to grow revenues by suggesting all lines of service.

·         Perform necessary research and work inter-departmentally to escalate and resolve problems.

·         Performs necessary record keeping activities.

·         Set-up new customers that result from incoming service requests or from outside sales department and ensure customer information is accurately inputted.

·         Maintain an adequate supply of required regulatory paperwork such as manifest, BOL, labels, placards, etc.

·         Ensure completeness and accuracy during reconciliation of completed orders in operations software.

·         Coordinate with Accounting Department on job costing.

·         Process vendor invoices and enter costing data into operational software. 

·         General clerical duties such as answering phones, faxing documents, filing, and office organization.

·         Other related duties as assigned by the General Manager.

Working Conditions: Office and warehouse environment. Drug-free workplace requires lifestyle commitment. 

Knowledge:

·         The knowledge of basic hazmat regulation.

·         The knowledge of RCRA and how to apply it to the paperwork.

·         The knowledge of Department of Transportation rules and regulations for our industry.

 Skills:

·         Strong command of Microsoft Office applications.  Experience with WasteLinq and QuickBooks would be an asset.

·         Strong organizational skills.

·         Above-average comprehension skills to understand instructions and safety rules, both verbal and written.

Abilities:

·         The ability to be detail-oriented.

·         The ability to communicate effectively both written and verbal with customers, suppliers, supervisors, drivers, employees, and the general public.

Education: High school diploma or GED. 

Experience: Minimum of 1-year administrative experience.  Prior experience in environmental, remediation, and /or fleet operations preferred.

GEC1 - Gruene Environmental Companies LLC is an EEO employer - M/F/Vets/Disabled
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