Dual Slot Supervisor/Attendant

Cash & Ace Casinos Calgary, AB $18.00 per hour

Job Overview

As a slot attendant/ Supervisor you will be responsible for excellent customer service, as part of your daily duties you will required to pay out Jackpots and assisting Patrons with difficulties, they encounter during there gaming experience.

Responsibilities and Duties Slot Attendant

·       Payout of Jackpots and Cancel Credits

·       Minor maintenance of slot machines including paper outs, bill and ticket jams

·       Outstanding customer service

·       Be familiar with basic operations of each game and provide assistance and information to patrons regarding game rules and casino rules

·       Ensure duties are performed in accordance with AML Policies and procedures and Prize Disentitlement Policies

·       Assist in the overall cleanliness of the Casino (IE pushing in chairs, picking up glasses and throwing away trash)

·       Be courteous to fellow employees and don’t get in the way of employees trying to complete their duties.

·       Be a team player

·       Follow company Core values

·       Be Courageous, together we are stronger, People matter, Do the right thing, Aspire to excellence and Humility

Slot Supervisor

·      Ensure that gaming terminal personnel perform there described duties

·      Settle patron disputes based on technical recommendations

·      Conduct inquiries into patron claims or complaints

·      Process TITO tickets over $5,000 and Jackpots over $10,000

·      Complete discrepancy reports and AML reporting in accordance with AGLC terms and conditions

·      Count, verify and balance of Vault

·      Ensure proper implementation of established policies and procedures.

·      Build team spirit through positive reinforcement and recognizing excellence in the workplace. Focus on resolving conflict and maintain confidentiality

·      Continuously work to improve processes and service.

·      Develop and mento team members, provide support, expertise, and motivation to all slot positions   

Education and Experience

·       High school or equivalency

·       Criminal record check and current AGLC registration gaming licence

·       Acquire “Responsible Gambling” certification for slot machines and VLT’s

·       AML Certification

·       Lotto Learn

Skills and Abilities

Provide a bullet point list of the skills and abilities that are necessary to fill this position.

·       Lifting, up to and including 50 lbs

·       Climbing stairs, bending, crouching, lifting, pulling, pushing, twisting, stretching and turning

·       Frequent walking and standing

·       Potentially interacting with confrontational and/or potentially angry patrons.




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